What does a Lead Concierge do?
Concierges act as the first point of contact between guests and an organization. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They must uphold company culture at all times while making guests feel welcomed and valued. Concierges typically work in the hospitality industry, such as in hotels and resorts, but they may also work in hospitals, real estate offices, and more.
There is no formal education requirement for Concierges, however, a certificate or degree in a hospitality related field is often preferred. The most successful Concierges possess exceptional customer service and people skills. They are detail oriented individuals who listen well and are able to anticipate someone's needs in order to provide a wonderful customer experience.
- Answer phone an email inquiries from potential guests in a timely and respectful manner
- Greet guests and visitors warmly and make them feel welcome and attended
- Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions
- Receive and redirect mail, phone calls, packages, etc
- Ensure that guest spaces and lobby are clean and tidy at all times
- Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc
- Anticipate guests needs in order to accommodate them and provide an exceptional guest experience
- Maintain inventory of supplies and order new stock as needed
- 1+ years of previous customer service experience
- Positive phone demeanor and superior written and verbal communication skills are essential
- Must have a service oriented mindset and be capable of making every guest feel valued
- Knowledge of basic office equipment, including printers, scanners, copiers, etc
- Exemplify strong organizational skills and attention to detail
- Competent working with Microsoft Office suite, including Word, Outlook and Excel
- Possess a positive attitude and be willing to work as part of a team
- Ability to speak a second language is an asset
- Willing to work irregular shifts and weekends
How much does a Lead Concierge make?
Lead Concierge Career Path
Learn how to become a Lead Concierge, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Average Years of Experience
Lead Concierge Insights
“It was A Good Job When I first started My Manager Was Nice And Helpful!”
“You get to help make some lifetime memorable moments for couples and families which is great.”
“I enjoyed working for this company and they were good at adjusting my schedule to my needs.”
“They showed genuine care for my growth and happiness within my work and gave me many wonderful opportunities to succeed.”
“I was overqualified and given little opportunities to do anything at all that required using a brain.”
“There’s so many to grow within this position and abundant opportunities for promotion outside of this position.”
“Management coaches our Team to excel and then allows you to develop into your best.”
“I knew nothing walking into the job and that first year I was afforded every opportunity to learn and grow.”
Lead Concierge Interviews
Frequently asked questions about the roles and responsibilities of a Lead Concierge
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