What does a Key Holder/Lead do?

As a Key Holder you exhibit an aptitude for managerial responsibilities. This position is responsible for opening and closing the store and performing other duties in the absence of management. You will assist team mates in periods of high volume and provide support for new employees. In addition, you will ensure the store is clean and organized.

An ideal candidate will have a GED or H.S. diploma with a minimum of 3 years of retail experience. You must have basic computer skills and have a keen attention to detail. You must be available for early and late shifts as well as on the weekends. You need to have a professional demeanor and a friendly nature and have good written and verbal skills. You must have reliable transportation and live within 15 miles of the store.

  • Arrive early to open & leave late to close
  • Ensure store is clean and organized
  • Operate the alarm system, including setting and disarming
  • Ensure alarm system is in working order, troubleshoot and escalate issues as necessary
  • Oversee the cleaning and delivery staff
  • Identify problems with working conditions and share with management
  • Assume management responsibilities in the absence of the Manager or Assistant Manager
  • Assist staff during periods of high volume
  • 3+ years of retail experience
  • Attention to detail
  • Basic computer skills
  • Must be available for early and late shifts as well as on the weekends
  • Aptitude for management position in the retail space
  • Professional demeanor and friendly nature
  • Good written and verbal skills
  • Reliable transportation to the store
  • Live within a 15-mile radius to the store
Education--
Work/Life Balance
3.1 ★
Salary Range--
Career Opportunity
2.9 ★
Avg. Experience0-1 year

Key Holder/Lead Salaries

Average Base Pay

$27,523 /yr
Same as national average
Not including cash compensation
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$20K
Median: $28K
$37K
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Glassdoor Estimated Salary

Key Holder/Lead Career Path

Learn how to become a Key Holder/Lead, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L2
Key Holder II
$29,622/yr
L4
Lead Key Holder
$27,523/yr
See Career Path

Key Holder/Lead Insights

Read what Key Holder/Lead professionals have to say about their job experiences and view top companies for this career.
JOANN StoresJOANN Stores
Full-Time Keyholder
Jun 6, 2021

“Being a team member with little responsibility is really fun and I loved my job before becoming a manager.”

Paddywax Candle Bar
Key Holder
Aug 24, 2021

“I made the best friends I've ever had and made $15 an hour doing it.”

VisionworksVisionworks
Third Key
Oct 28, 2021

“The pay is decent and the job itself really isn't difficult if you know what you're doing.”

William B + FriendsWilliam B + Friends
Keyholder
Jan 7, 2021

“Corporate often did not listen to our requests and feedback and only cared about sales and nothing else.”

Rocket FizzRocket Fizz
Lead Sales Associate/Key Holder
Apr 21, 2021

“Fast paced place to work and can be challenging at times but if you have a great staff it’s a really fun job”

Bath & Body WorksBath & Body Works
Keyholder
Mar 26, 2021

“Holidays in retail are never fun but I think B&BW might stink just a liiiiittle extra.”

GP MobileGP Mobile
Keyholder
Feb 12, 2020

“Good money is possible to make if you really know how to sale to people.”

VinceVince
Keyholder
Oct 5, 2019

“Great pay for retail I made $15 an hour as a 22 yr old.”

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Key Holder/Lead Interviews

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Key Holder/Lead Jobs

Frequently asked questions about the roles and responsibilities of a lead key holder

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