What does a Service Coordinator Leader do?

As a Service Coordinator, you will work with clients to provide quality service and to ensure clients get the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible.

A high school diploma is required for this position, but a post-secondary degree is preferred. A service coordinator needs to have good communication and problem-solving skills. Building partnerships and good relationships with service providers and clients is a must to be successful in this role.

What responsibilities are common for Service Coordinator Leader jobs?
  • Assess the service needs of clients and connect them with the correct provider
  • Create and maintain a directory of service providers and resources
  • Create and maintain a database of clients and client needs
  • Assess client issues and provide recommendations to fix problems
  • Ensure each client is given the necessary services and follow up to fill ongoing service needs
  • Maintain good relationships with service providers and clients to keep customer base
  • Expand the list of resources and providers to assure there are no gaps in services
  • Answer telephones and respond to email inquiries in the office
What are the typical qualifications for Service Coordinator Leader jobs?
  • 1-3 years of industry experience or a related customer service experience required
  • Previous administrative experience preferred
  • Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
  • Excellent customer service and problem-solving skills
  • High quality organizational skills
  • The ability to work well under deadlines and to multitask
  • The ability to build relationships and coalitions within the community
  • Excellent verbal and written communication skills
  • Excellent critical thinking and problem-solving skills
Work/Life Balance
3.4 ★
Total Pay--
Career Opportunity
3.3 ★
Avg. Experience2-4 years

How much does a Lead Service Coordinator make?

Very Confident
$58,417 /yr
Total Pay

Base Pay


Additional Pay


 / yr
Most Likely Range
Possible Range
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Service Coordinator Leader Career Path

Learn how to become a Service Coordinator Leader, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Average Years of Experience

0 - 1
2 - 4
5 - 7
Not including years spent in education and/or training
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Service Coordinator Leader Insights

Read what Service Coordinator Leader professionals have to say about their job experiences and view top companies for this career.
Center for Human ServicesCenter for Human Services
Service Coordinator
May 3, 2021

“I loved working with the families and I had an amazing team and a great boss.”

Bright Horizons Family SolutionsBright Horizons Family Solutions
Employee Services Coordinator
Nov 15, 2020

“You have multiple facets to this job but the compensation for what you do is low.”

Delta Dental Ins.Delta Dental Ins.
Claims Processing Coordinator
Apr 14, 2021

“Amazing career opportunities (I have worked my way up from an entry level with a temp.”

Brokerage Services Coordinator
Jul 7, 2021

“Friendly work environment voted one of the best places to work in Orange County 2021.”

Bardavon Health InnovationsBardavon Health Innovations
Referral Coordinator
Sep 16, 2021

“The pay really is good but we've only gotten about a 50 cent raise in over two years.”

Anchorage Coalition to End HomelessnessAnchorage Coalition to End Homelessness
Transition Coordinator
Jun 19, 2021

“The team is just the best group of people you could ever hope to work with.”

LifeStance HealthLifeStance Health
Patient Intake Coordinator
Jan 27, 2022

“There is no HR you can go to because the boss and the head of HR are best buds and nothing ever changes.”

St John AmbulanceSt John Ambulance
Team Coordinator
Apr 1, 2022

“Everyone is really nice and friendly to work with”

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Service Coordinator Leader Interviews

Frequently asked questions about the roles and responsibilities of a Service Coordinator Leader

The most similar professions to Service Coordinator Leader are:
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  • Administrative Assistant
  • Office Manager

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Service Coordinator Leader Jobs