What does an Operations Support Specialist do?

Operations support specialists perform a range of administrative support tasks. They process invoices; approve purchase orders and negotiate with vendors; coordinate deliveries of supplies; and manage calendars. They may also be responsible for financial transactions, such as handling petty cash or overseeing a cash drawer. They also typically handle a variety of general office tasks such as data processing and organizing electronic files. They often coordinate maintenance repairs and manage other aspects of the physical property or equipment.

Operations support specialists typically have at least a high school diploma, although a college degree or additional training is an advantage. They commonly have a background as an administrative assistant or customer service representative. These roles require proficiency with common office software programs such as Outlook and Excel.

What responsibilities are common for Operations Support Specialist jobs?
  • Maintain office equipment and provide timely management of service contracts.
  • Manage document accuracy. requires complex knowledge of customers, carriers, and procedures.
  • Develop, manage and forecast budgets for the relevant cost centers.
  • Provide ongoing training to users on procedures, protocols, and computer systems.
  • Establish and enforce department regulations, guidelines and timelines.
  • Effectively delegate operational responsibilities to appropriate individuals / positions.
  • Complete customer, carrier and supplier requests with a sense of urgency.
  • Ensure operational support in the areas of service, inventory, and traffic/transportation.
  • Act as a catalyst for change regarding data capture and use to drive business decisions.
  • Ensure safety programs and standards are followed.
  • Coordinate the design, development, testing, and deployment of business solutions.
  • Track orders and shipments and assist with tracing as needed.
  • Maintain all product merchandising, marketing and ordering standards are in place.
  • Accountable for the performance and results of the workgroup.
  • Properly load trucks, prepare daily bills of lading, schedule the order of daily treatments and submit treating reports to sales.
  • Provide timely and accurate shipment information to carriers.
  • The operations manager role is mainly to implement the right processes and practices across the organization.
  • Maintain regular communication with sales and supervisor in order to report field problems and/or safety hazards.
  • Ensure training program administered and identify additional training areas for development of staff.
What are the typical qualifications for Operations Support Specialist jobs?
  • Bachelor's Degree in business, computer science, engineering or computer science engineering, or equivalent experience.
  • Experience with planograms.
  • Fluent in a variety of programming languages, software, and systems.
  • Is a natural problem solver with time management and critical thinking skills.
  • Experience with enterprise resource planning.
  • Able to offer technical assistance with confidence.
  • Demonstrated time management skills and attention to details.
  • Fluent in geometry, trigonometry, computing, and backup and recovery efforts.
Education--
Work/Life Balance
3.6 ★
Total Pay--
Career Opportunity
3.6 ★
Avg. Experience8+ years

How much does an Operations Support Specialist make?

Confident
$50,350 /yr
Total Pay
$47,471
 /yr

Base Pay

+
$2,879
 /yr

Additional Pay

$50,350

 / yr
$36K$71K
Most Likely Range
Possible Range
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Operations Support Specialist Career Path

Learn how to become an Operations Support Specialist, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Operations Support Specialist

Years of Experience Distribution

0 - 1
3%
2 - 4
7%
5 - 7
1%
8+
89%
Not including years spent in education and/or training

Operations Support Specialist Insights

Read what Operations Support Specialist professionals have to say about their job experiences and view top companies for this career.
IQVIAIQVIA
Operations Specialist-1
May 11, 2021

“Good base pay for first job out of college and handy way to get some experience under your belt.”

SLBSLB
Remote Operations Specialist
Dec 27, 2022

“Great overall exposure to every aspect of the operation and they have the best training program in the world.”

MailchimpMailchimp
Support Operations
Aug 16, 2021

“I am incredibly honored to have made some great friends and acquaintances during my time at Mailchimp.”

TeleperformanceTeleperformance
Ops Specialist
Jun 17, 2022

“No stress while working and I can balance my personal life and my work life.”

AutoZoneAutoZone
Hub Specialist
Nov 12, 2022

“New hire is paid 15.00hr when after1 1/2 years and great evaluation my pay was only 14.23.”

Tiffany & Co.Tiffany & Co.
Operations Professional
Jan 25, 2023

“Working weekends (it's retail so it's normal but I won't spend my life in this field) Salary can be higher”

Rain For RentRain For Rent
Operations Support Specialist
Aug 24, 2021

“At the branch administration level there is a great close knit team to work with.”

LPL FinancialLPL Financial
Senior Operations Specialist
Oct 4, 2021

“Management is receptive and helpful for progressing in your career”

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Operations Support Specialist Interviews

Frequently asked questions about the roles and responsibilities of an Operations Support Specialist

The most similar professions to Operations Support Specialist are:
  • Operations Manager
  • Manager
  • General Manager
  • Store Manager

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Operations Support Specialist Jobs