What does a Patient Access Representative do?

A patient account representative manages several tasks related to patient accounts for hospital and clinical facilities. Daily duties include processing claims, collecting payments, resolving problems, attending to inquiries regarding an account. Due to the nature of the job, patient account representatives have to interact with and manage patients on a regular basis.

Although most companies accept a minimum of a high school diploma, most prefer an associate's degree. Proven experience as a patient account representative is often required with a mandatory proficiency in computer software and technology. Strong candidates possess a strong understanding of calculations and medical terminology with exceptional analytical, verbal and written communication skills. The physical ability to sit in front of a computer screen for long hours at a time is required.

What responsibilities are common for Patient Access Representative jobs?
  • Process and manage patient claims
  • Collect payments from patients for processing
  • Resolve any issues relating to the patient account
  • Answer any questions patients may have about their account
  • Assist patients with terms for repayment structures
  • Negotiate any overdue balance to recover payment from patients
  • Generate bills for patients including payment plan options
  • Explain insurance benefits to patients
What are the typical qualifications for Patient Access Representative jobs?
  • Associate's degree preferred
  • Experience in medical billing and collections in a clinical setting
  • Proficient in computer software and technology
  • Good with Microsoft Office applications
  • Exceptional verbal and written communication skills
  • Strong understanding of calculations and medical terminology
  • Proven analytical and problem-solving skills
  • High time management and organizational skills
  • Ability to sit in front of a computer for long hours every day
EducationAssociate's Degree
Work/Life Balance
3.3 ★
Total Pay--
Career Opportunity
3.3 ★
Avg. Experience0-1 year

How much does a Patient Access Representative make?

$60,348 /yr
Total Pay

Base Pay


Additional Pay


 / yr
Most Likely Range
Possible Range
See More Insights

Patient Access Representative Career Path

Learn how to become a Patient Access Representative, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Patient Account Representative

Average Years of Experience

0 - 1
2 - 4
5 - 7
Not including years spent in education and/or training
See Career Path

Patient Access Representative Insights

Read what Patient Access Representative professionals have to say about their job experiences and view top companies for this career.
Patient Access Representative
Aug 4, 2022

“The individuals I work with are amazing and I love working with most of them.”

Northside HospitalNorthside Hospital
Patient Access Representative
Jul 18, 2022

“The whole process job fair was smooth and I look forward to working at Northside.”

Bright Tiger DentalBright Tiger Dental
Patient Advocate
Dec 2, 2020

“My insurance counterpart was a phenomenal asset and I enjoyed working through problems with her.”

Beloit Memorial Hospital
Patient Registration
Dec 28, 2020

“Benefits are not the best because you have to wait 90 days before you get any holiday of sick pay”

Crutchfield DermatologyCrutchfield Dermatology
Patient Representative
May 21, 2022

“The pay was good which is the only reason I stuck it out for a year.”

Memorial Hermann Health SystemMemorial Hermann Health System
Patient Access Representative
Apr 30, 2022

“Memorial Hermann does a good job in training their employees to do well in their roles.”

Children's Hospital Of The King's DaughtersChildren's Hospital Of The King's Daughters
Patient Access Team Lead
Sep 29, 2021

“Management refuses to listen or take action on any concerns or problems we bring up to them.”

National Medical Billing ServicesNational Medical Billing Services
Patient Account Representative
Sep 16, 2021

“Their training program was comprehensive and really helped me jumped start my career and it will definitely help me in my future endeavors.”

See More

Patient Access Representative Interviews

Frequently asked questions about the roles and responsibilities of a Patient Access Representative

When working as a Patient Access Representative, the most common skills you will need to perform your job and for career success are Typing, Calculations, Windows XP, Excellent Customer Service, and Effective Communication.

The most similar professions to Patient Access Representative are:
  • Collector
  • Accounts Receivable Specialist
  • Accountant
  • Billing Specialist

The most common qualifications to become a Patient Access Representative include a minimum of a Associate's Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.

Related Careers

25% skills overlap
Accounts Receivable Specialist
38% skills overlap
No skills overlap
Billing Specialist
13% skills overlap

Patient Access Representative Jobs