What does a Patient Coordinator do?

As a Service Coordinator, you will work with clients to provide quality service and to ensure clients get the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible.

A high school diploma is required for this position, but a post-secondary degree is preferred. A service coordinator needs to have good communication and problem-solving skills. Building partnerships and good relationships with service providers and clients is a must to be successful in this role.

  • Assess the service needs of clients and connect them with the correct provider
  • Create and maintain a directory of service providers and resources
  • Create and maintain a database of clients and client needs
  • Assess client issues and provide recommendations to fix problems
  • Ensure each client is given the necessary services and follow up to fill ongoing service needs
  • Maintain good relationships with service providers and clients to keep customer base
  • Expand the list of resources and providers to assure there are no gaps in services
  • Answer telephones and respond to email inquiries in the office
  • 1-3 years of industry experience or a related customer service experience required
  • Previous administrative experience preferred
  • Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
  • Excellent customer service and problem-solving skills
  • High quality organizational skills
  • The ability to work well under deadlines and to multitask
  • The ability to build relationships and coalitions within the community
  • Excellent verbal and written communication skills
  • Excellent critical thinking and problem-solving skills
EducationBachelor's Degree
Work/Life Balance
3.4 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience2-4 years

Patient Coordinator Salaries

Average Base Pay

$37,829 /yr
Same as national average
Not including cash compensation
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Median: $38K
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Glassdoor Estimated Salary

Patient Coordinator Career Path

Learn how to become a Patient Coordinator, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Service Coordinator
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Patient Coordinator Insights

Read what Patient Coordinator professionals have to say about their job experiences and view top companies for this career.
Black DiamondBlack Diamond
Service Team
Jan 17, 2020

“If you have zero career ambitions it might a good place to just go and have a job.”

Patient Services Coordinator
Oct 21, 2020

“Lots of different responsibilities within this position and I don't think the pay is fair.”

Center for Human ServicesCenter for Human Services
Service Coordinator
May 3, 2021

“I loved working with the families and I had an amazing team and a great boss.”

Hitachi VantaraHitachi Vantara
Manager, Specialized Services
Sep 3, 2020

“If you want to rest in your career this is the place with no career progress and salary hike.”

Bright Horizons Family SolutionsBright Horizons Family Solutions
Employee Services Coordinator
Nov 15, 2020

“You have multiple facets to this job but the compensation for what you do is low.”

Delta Dental Ins.Delta Dental Ins.
Claims Processing Coordinator
Apr 14, 2021

“Amazing career opportunities (I have worked my way up from an entry level with a temp.”

Brokerage Services Coordinator
Jul 7, 2021

“Friendly work environment voted one of the best places to work in Orange County 2021.”

Bardavon Health InnovationsBardavon Health Innovations
Referral Coordinator
Sep 16, 2021

“The pay really is good but we've only gotten about a 50 cent raise in over two years.”

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Patient Coordinator Interviews

Related Careers

38% skills overlap
Executive Assistant
Administrative Assistant
50% skills overlap
Office Manager

Patient Coordinator Jobs