What does a Patient Account Representative do?

A patient account representative manages several tasks related to patient accounts for hospital and clinical facilities. Daily duties include processing claims, collecting payments, resolving problems, attending to inquiries regarding an account. Due to the nature of the job, patient account representatives have to interact with and manage patients on a regular basis.

Although most companies accept a minimum of a high school diploma, most prefer an associate's degree. Proven experience as a patient account representative is often required with a mandatory proficiency in computer software and technology. Strong candidates possess a strong understanding of calculations and medical terminology with exceptional analytical, verbal and written communication skills. The physical ability to sit in front of a computer screen for long hours at a time is required.

  • Process and manage patient claims
  • Collect payments from patients for processing
  • Resolve any issues relating to the patient account
  • Answer any questions patients may have about their account
  • Assist patients with terms for repayment structures
  • Negotiate any overdue balance to recover payment from patients
  • Generate bills for patients including payment plan options
  • Explain insurance benefits to patients
  • Associate's degree preferred
  • Experience in medical billing and collections in a clinical setting
  • Proficient in computer software and technology
  • Good with Microsoft Office applications
  • Exceptional verbal and written communication skills
  • Strong understanding of calculations and medical terminology
  • Proven analytical and problem-solving skills
  • High time management and organizational skills
  • Ability to sit in front of a computer for long hours every day

Average Years of Experience

0 - 1
2 - 4
5 - 7

Common Skill Sets

Windows XP
Excellent Customer Service
Effective Communication
Written Communication
Critical Thinking

Patient Account Representative Seniority Levels

Patient Account Representative
13% made the transition
Accounts Receivable Specialist
22% made the transition
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Patient Account Representative Salaries

Average Base Pay

$36,184 /yr
Same as national average
Not including cash compensation
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Median: $36K
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Glassdoor Estimated Salary

Patient Account Representative Jobs

Patient Account Representative Interviews