What does a Scheduler do?

Schedulers are administrative professionals who schedule and arrange appointments for a variety of purposes: meetings, appointments or even the production of manufactured goods. As a scheduler, your main function is to schedule appointments, project timelines, meetings or anything else required by the company or organization that employs you. Schedulers can work in a variety of settings including hospitals, trucking companies, manufacturing companies and retail settings. If you gain administrative experience through staff supervision or secretarial work, you may eventually become a scheduler. Schedulers can move higher up in their administrative roles, eventually becoming essential members of management or running entire companies.

Most schedulers are required to hold at least a high school degree or GED. It's also beneficial to complete college work related to the business or industry you represent. Besides having a firm grasp on the industry, schedulers should understand the needs of the company and customer base in order to schedule efficiently. As a scheduler, you should also possess excellent organizational skills and the ability to multitask.

  • Speak with customers over the phone in order to schedule, remind and follow up on appointments
  • email or mail reminders to customers or clients when appropriate
  • Add, cancel or make changes to appointments in the organization's schedule
  • Perform patient intake, including the completion and filing of all necessary records
  • Resolve appointment conflicts for staff and customers or clients
  • Schedule staff coverage in order to ensure the company's best operations standards
  • Produce and process schedules and reports as they are requested by administrative staff, customers or clients
  • schedule the manufacturing production or transfer (i.e. trucking) of products
  • A college degree in the organization's industry, administration or a related field is beneficial
  • General math skills and experience working with data
  • Computer competency for data entry and the production of reports and schedules
  • Excellent communication skills in customer service and experience working as a company team member
  • Ability to fulfill the company's standards and values when performing scheduling tasks
  • Display kindness and be open to providing scheduling accommodations to customers, clients or staff
  • Have an eye for detail and organization
  • Ability to perform more than one task at a time and solve problems quickly
  • Schedule project timelines in order to predict the finish date for larger projects

Average Years of Experience

0 - 1
29%
2 - 4
38%
5 - 7
11%
8+
22%

Common Skill Sets

Microsoft Office Suite
Schedules
Excellent Customer Service
Microsoft Outlook
Excellent Communication
Computer Literacy
Degree IN English
Typing

Scheduler Seniority Levels

L2
Scheduler
$42,065/yr
L3
L4
Lead Scheduler
$57,434/yr
Demand Planner
16% made the transition
Planner
29% made the transition
See Career Path

Scheduler Salaries

Average Base Pay

$42,065 /yr
Same as national average
Not including cash compensation
See More Insights
$25K
Median: $42K
$72K
See More Insights
Glassdoor Estimated Salary

Scheduler Jobs

Scheduler Interviews