What does a Personal Lines Representative do?

Service representatives take customer questions, complaints, comments, and concerns. Using a computer, telephone, or another digital communication form to respond to a customer’s inquiries, they treat customers with respect and strive to assist the customers within company policies to ensure they are satisfied with their purchase or transaction.

Service representatives give customers information about products and services, take orders, and they process returns. They help customers understand a product by answering questions and are sometimes considered members of sales teams. They maintain a positive, empathetic, and professional attitude toward customers at all times and respond promptly to their inquiries. They acknowledge and resolve customer complaints to the best of their ability and understand the products so that they can answer customer questions or comments. They also keep records of customer interactions and transactions. Service representatives need a minimum high school diploma, a general education degree, or equivalent.

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Education--
Work/Life Balance
3.4 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience2-4 years

Personal Lines Representative Salaries

Average Base Pay

$43,207 /yr
Same as national average
Not including cash compensation
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$31K
Median: $43K
$60K
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Glassdoor Estimated Salary

Personal Lines Representative Career Path

Learn how to become a Personal Lines Representative, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L2
Service Representative
$43,274/yr
L3
See Career Path

Personal Lines Representative Insights

Read what Personal Lines Representative professionals have to say about their job experiences and view top companies for this career.
CentogeneCentogene
Representative
May 28, 2020

“Very disappointing and I feel totally misled about the reality of this job and lack of career path.”

Canon Business Process ServicesCanon Business Process Services
Office Services Representative
May 3, 2020

“life balance and great if one is reentering the workforce and/or considering a career transition.”

Red Label EnterprisesRed Label Enterprises
Cusromer Service Representative
Oct 16, 2020

“The team is truly great and I have learned so much in my little time here.”

United AirlinesUnited Airlines
Ramp Service Employee
May 1, 2019

“The flexibility to choose your own schedule and great pay make it an amazing place to work.”

Pacific Autism Family Network
Representative
Sep 24, 2019

“Great team to work with and have good understanding on autism spectrum disorder and related needs.”

KOI ThéKOI Thé
Service Crew
Jun 9, 2020

“Staff were friendly to me and I enjoyed working for them a few years back.”

PCG (IL)PCG (IL)
Costumer Service Representative
Aug 24, 2021

“I was promised 40 hrs a week and benefits but it went down to 20hrs a week no benefits.”

KOI ThéKOI Thé
Part-time Service Crew
Sep 30, 2021

“•Wage is not the best but considered good compared to normal part time gigs at other bbt chains”

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Personal Lines Representative Interviews

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Personal Lines Representative Jobs