What does a Practice Manager do?

Practice managers are responsible for the daily operations of a medical office or clinic, from managing staff to handling patient interactions. Duties include assisting with the onboarding process of new hires, providing training for staff, ensuring legal obligations are met and handling patient complaints and concerns effectively. In terms of career advancement, a practice manager may progress into a directorial or executive role.

Practice managers almost always have an undergraduate degree in nursing or healthcare management. Due to the level of control given to practice managers, most companies require extensive experience working in a managerial position in a clinical or medical setting. Beyond a strong understanding of administrative healthcare systems, successful practice managers also possess excellent customer service, strong leadership and organizational skills.

  • Manage and oversee the business affairs of healthcare practices
  • Supervise and oversee the overall staff performance
  • Screen and interview candidates for job openings
  • Provide training and educational material for staff
  • Ensure legal obligations are met at all times
  • Handle patient complaints and concerns
  • Greet patients who enter the facilities with warmth
  • Maintain updated medical records of patients
  • Proven experience working in a managerial position in a clinical or medical setting
  • Strong understanding of healthcare administration and management
  • Familiar with administrative software for healthcare systems
  • Excellent verbal and written communication skills
  • Strong leadership and organizational skills
  • Excellent customer service with a client focus
  • Flexible to work weekends and overtime where required
  • Able to travel to meetings and to attend conferences as necessary
  • Able to sit, stand and move around for long hours at a time

Average Years of Experience

0 - 1
2 - 4
5 - 7

Common Skill Sets

Cardiopulmonary Resuscitation
Microsoft Powerpoint
Microsoft Outlook
Microsoft EXCEL
Interpersonal and Communication

Practice Manager Seniority Levels

Practice Manager
Office Administrator
11% made the transition
Office Manager
10% made the transition
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Practice Manager Salaries

Average Base Pay

$71,076 /yr
Same as national average
Not including cash compensation
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Median: $71K
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Glassdoor Estimated Salary

Practice Manager Jobs