What does a Principal Engagement Manager do?

An engagement manager is responsible for building a positive relationship with a client after they have signed a contract. They are responsible for solving any issue that a client experiences. A few of the main duties of an engagement manager are assigning company resources to the client, billing and invoicing the client, managing the client expectations, and working with the sales team. They also have to prepare reports on the progress of the project. Some of the jobs titles that an engagement manager could grow into are head of sales and head of customer relations.

An engagement manager should have 4 years of experience working in customer service as well as a bachelor's degree in business or marketing. One of the most important skills that an engagement manager will have is their ability to problem solve issues for the client. Another skill is communication as the engagement manager will need to be able to communicate effectively with the client.

  • Solve client issues
  • Assign resources from the company to the client
  • Invoice and bill client
  • Work with the sales team to find new clients
  • Ensure the contract is carried out correctly
  • Create a positive experience for clients
  • Find ways to upsell clients
  • Create reports on progress of the contract
  • 4 years of experience in customer service
  • Ability to negotiate with clients
  • Ability to communicate effectively with clients
  • Proficiency in Microsoft suite
  • Ability to quickly solve problems
  • A positive upbeat attitude
  • Ability to juggle multiple projects at once
  • Great organizational skills
  • Experience managing projects
EducationBachelor's Degree
Work/Life Balance
3.7 ★
Salary Range--
Career Opportunity
3.8 ★
Avg. Experience8+ years

Principal Engagement Manager Salaries

Average Base Pay

$142,442 /yr
Same as national average
Not including cash compensation
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Not enough salaries reported to show distribution
$98K
Median: $142K
$207K
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Glassdoor Estimated Salary

Principal Engagement Manager Career Path

Learn how to become a Principal Engagement Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L5
Principal Engagement Manager
$142,442/yr
L6
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Principal Engagement Manager Insights

Read what Principal Engagement Manager professionals have to say about their job experiences and view top companies for this career.
Velocita Brand ConsultantsVelocita Brand Consultants
Client Engagement Manager
Feb 18, 2020

“The work is fun and challenging and my role allows me to interact with many people everyday.”

CapgeminiCapgemini
Global Engagement Manager
Sep 18, 2020

“Excellent work life balance and One of the Top organisation in India to work with.”

Peace Direct
Head of Supporter Engagement
Oct 11, 2020

“Peace Direct did all they could to provide fair pay and good benefits and I was paid well.”

City YearCity Year
Corporate Engagement Manager
Jan 30, 2020

“It was a great place to start my career and learn in development and event planning.”

GympassGympass
Wellbeing Engagement Specialist
Nov 20, 2020

“Salary is fair and having Gympass at a discounted rate is the best !!”

Alzheimer's Research UKAlzheimer's Research UK
Supporter Engagement Manager
Jul 17, 2019

“I have been to some great training programmes whilst working here enabling me to progress into 2 different roles within the charity.”

Consero Global SolutionsConsero Global Solutions
Engagement Manager
Jul 22, 2020

“I am fortunate to be associated with Consero because only “the best of the best” gets the opportunity to work with “CONSERO”.”

Mu SigmaMu Sigma
Engagement Manager
Sep 14, 2021

“Performance review seems intentionally vague and subjective.”

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Principal Engagement Manager Interviews

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