What does a Principal Engagement Manager do?

An engagement manager is responsible for building a positive relationship with a client after they have signed a contract. They are responsible for solving any issue that a client experiences. A few of the main duties of an engagement manager are assigning company resources to the client, billing and invoicing the client, managing the client expectations, and working with the sales team. They also have to prepare reports on the progress of the project. Some of the jobs titles that an engagement manager could grow into are head of sales and head of customer relations.

An engagement manager should have 4 years of experience working in customer service as well as a bachelor's degree in business or marketing. One of the most important skills that an engagement manager will have is their ability to problem solve issues for the client. Another skill is communication as the engagement manager will need to be able to communicate effectively with the client.

What responsibilities are common for Principal Engagement Manager jobs?
  • Solve client issues
  • Assign resources from the company to the client
  • Invoice and bill client
  • Work with the sales team to find new clients
  • Ensure the contract is carried out correctly
  • Create a positive experience for clients
  • Find ways to upsell clients
  • Create reports on progress of the contract
What are the typical qualifications for Principal Engagement Manager jobs?
  • 4 years of experience in customer service
  • Ability to negotiate with clients
  • Ability to communicate effectively with clients
  • Proficiency in Microsoft suite
  • Ability to quickly solve problems
  • A positive upbeat attitude
  • Ability to juggle multiple projects at once
  • Great organizational skills
  • Experience managing projects
EducationBachelor's Degree
Work/Life Balance
3.7 ★
Total Pay--
Career Opportunity
3.8 ★
Avg. Experience8+ years

How much does a Principal Engagement Manager make?

Principal Engagement Manager Career Path

Learn how to become a Principal Engagement Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Principal Engagement Manager
Associate Director of Engagement
Principal Engagement Manager

Years of Experience Distribution

0 - 1
2 - 4
5 - 7
Not including years spent in education and/or training

Principal Engagement Manager Insights

Read what Principal Engagement Manager professionals have to say about their job experiences and view top companies for this career.
Customer Engagement Representative
Jan 12, 2022

“The people here are really top notch and everyone makes an effort to help you learn.”

Engagement Manager
Jul 19, 2022

“Recombinators has been the greatest decision i've made for my career and own personal growth.”

Manager, Community Engagement Communications
Mar 15, 2021

“UUSA's mission really draws the best and brightest and my colleagues are such an amazing group to work with.”

WhiteHat JrWhiteHat Jr
User Engagement
Oct 13, 2021

“This will provide you with good opportunities in the future and shape your career in the right direction.”

Ear to the GroundEar to the Ground
Head of Engagement
Sep 8, 2022

“I've been given the opportunity to learn and grow and mould my career into something I love.”

Stroke AssociationStroke Association
Engagement Officer
Dec 15, 2022

“Technology equipments not the best; Remote working sometimes can feel quite isolated; Career development option limited.”

Engagement Manager
Jan 27, 2022

“Salaire pas toujours en phase avec les talents les plus performants (top 5%).”

WhiteHat JrWhiteHat Jr
User Engagement
Oct 13, 2021

“The best way to get your career started.It is an excellent opportunity to begin your career.”

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Principal Engagement Manager Interviews

Frequently asked questions about the roles and responsibilities of a Principal Engagement Manager

The most similar professions to Principal Engagement Manager are:
  • Client Relationship Manager
  • Customer Relationship Manager
  • Technical Project Manager
  • Program Manager

The most common qualifications to become a Principal Engagement Manager include a minimum of a Bachelor's Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.

Related Careers

Client Relationship Manager
No skills overlap
Customer Relationship Manager
No skills overlap
Technical Project Manager
No skills overlap
Program Manager
No skills overlap

Principal Engagement Manager Jobs