What does a Process Analyst do?
Process analysts define, document, assess, and scrutinize the business processes of an organization or department and then identify areas for potential improvement. Their focus is on streamlining operations or developing solutions that allow for improved efficiency or increased productivity. They also ensure processes are aligned with organization objectives and guidelines. They meet with stakeholders across the organization to gather research, and also interact with outside vendors. They prepare documentation and develop recommendations. They may also design and implement tech-based programs to automate routine processes.
Process analysts typically have at least a bachelor’s degree, and a background that involves analyzing and improving business processes. Good analytical skills and project management capabilities are required. Familiarity with the Six Sigma method and philosophy may be desired by some employers.
- Identify and analyze business needs, conduct requirements gather, and define scope and objectives.
- Learn, use and support various financial products, software and systems with ease.
- Ensure support documents are created and distributed/posted in timely manner.
- Analyze, test, and evaluate raw materials, in-process products, and final products.
- Perform data gather, root cause analysis and performance trending in order to develop appropriate process changes.
- Develop gap analysis with leaders and identify improvement opportunities and initiatives.
- Review solution designs with the IT project teams to ensure they meet requirements, are scalable and high quality.
- Manage and execute user acceptance test effort, data, and cases, and identify pertinent performance metrics.
- Create impact assessments and analyze the ROI for system enhancements.
- Identify training gaps and create training opportunities when needed, including guidance on execution of SAP transactions.
- Adhere to practices that improve operational efficiency via expanded communications with key process constituencies including IT, sales, and services.
- Bachelor's Degree in business, computer science or engineering.
- Advanced business process analysis knowledge.
- Familiar with Six Sigma practices.
- Strong problem solving and leadership capabilities.
How much does a Process Analyst make?
Process Analyst Career Path
Learn how to become a Process Analyst, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
Process Analyst Insights
“One of the best company to work with and its employee benefit is very good.”
“Salary is also good in industry and you will get appraisals and increments for better performance.”
“Overall its a good company to work with either it is related to salary or leaves or nything else.”
“Free access to numerous training resources for any technical role including outside of job scope.”
“I find great pride in doing the important work that Humana empowers me to do in this role.”
“Everyone I worked with is incredibly professional and personable.”
“I have never been apart of such an innovative and balanced workplace.”
“Professional career growth and job security is good.”
Process Analyst Interviews
Frequently asked questions about the roles and responsibilities of a Process Analyst
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