What does a Process Manager do?
Process managers evaluate and improve the business process. They perform their tasks in multiple departments and work across all industries, although they most often work in manufacturing or production. Process managers ensure the efficiency of business operations and create and implement changes or improvements when necessary. They generate documentation of existing processes and improvements and forecast expected results of process changes.
Process managers analyze implemented changes and make further adjustments to workflow, schedules, or other protocols and processes as required. Process managers break down various business processes using flowcharts, manuals, and other documentation, which outlines their practices. They arrive at a big picture by assembling data and studying ways to improve it using steps to increase productivity, reduce costs, or make necessary changes to other aspects of the process. Process managers need a bachelor's degree in business management or administration, finance, or accounting.
- Implement process to integrate new technology into operations processes.
- Interact with cross-functional leaders to ensure optimal Service operation and performance occurs.
- Provide guidance and products to process teams, field resources, and executive initiatives.
- Manage the QC lab personnel and functions, including color matching.
- Lead, manage, and ensure desired outcomes for assigned projects.
- Assist with preparation of time schedules, make daily assignments.
- Attend new product development meetings as a core team member.
- Develop the operating teams' capability and technical understanding and mastery of process control through data collection and loss analysis.
- Implement and maintain safety standards as required by law and company policy.
- Identify and champion the selection of process improvement activities across the business line.
- Initiate and maintain positive relationships with patients, customers and co-workers.
- Oversee assembly, packaging, and sterilization of packs and supplies.
- Escalate systemic / strategic issues and recommendations.
- Work closely with operational staff to ensure timely delivery of exceptional customer service.
- Train production personnel on new procedures and inform them of changes to current procedures.
- Bachelor's or Graduate's Degree in business, business administration, computer science or engineering, or equivalent experience.
- A natural leader and problem solver with a demonstrated sound work ethic.
- Is confident and a professional at all times.
- Experience with collaboration and critical thinking exercises.
- Demonstrated time management and dexterity.
- Sound decision making and project leadership skills.
- Six Sigma training.
- Will strive for continuous improvement.
- Demonstrated sound attention to detail.
- Experience with Agile, WMS, and enterprise resource planning.
How much does a Process Manager make?
Process Manager Career Path
Learn how to become a Process Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
Process Manager Insights
“Carrer Promotions and Salary increases are not common; however joining packages are satisfactory and as per market.”
“5. My team have been so welcoming and regularly check in to see how I am”
“The pay is good at 15 an hour and options for overpay on weekends during holidays.”
“Compared to many places I've worked insurance and benefits are pretty good but could be better.”
“Communication is not the best and they pilot new projects too soon which causes a lot of unnecessary disruption.”
“Eclerx is a good company for fresher they get to learn a lot of things at the starting of the career”
“Not the best people to work with + Salary is really low when compared to other firms.”
“From what I have seen salaries are very fair if not better than expected based on the job position.”
Process Manager Interviews
Frequently asked questions about the roles and responsibilities of a Process Manager
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