What does a Product Support Analyst do?

Product support analysts provide technical support and troubleshooting services involving specific products, systems, or services. They may provide this support for either external clients or internal teams who are product users. They take ownership of support tickets, remaining accountable for assisting the client through resolution of the issue. They may also serve as internal subject matter experts on those particular products, and may produce help guides, training manuals, or other materials.

Product support analysts typically have a bachelor’s degree in a computer science field, and a background in tech support or a related role. Analysts should have in-depth experience troubleshooting and maintaining the products and systems used by their teams or clients. They must be able to multitask and stay focused in a fast-paced environment. These roles require excellent project management skills.

EducationBachelor's Degree
Work/Life Balance
3.5 ★
Salary Range--
Career Opportunity
3.6 ★
Avg. Experience0-1 year

Product Support Analyst Salaries

Average Base Pay

$56,503 /yr
Same as national average
Not including cash compensation
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$41K
Median: $57K
$78K
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Glassdoor Estimated Salary

Product Support Analyst Career Path

Learn how to become a Product Support Analyst, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L1
Product Support Analyst
$56,503/yr
L2
See Career Path

Product Support Analyst Insights

Read what Product Support Analyst professionals have to say about their job experiences and view top companies for this career.
InforInfor
Product Support Analyst
Apr 4, 2021

“No work and life balance”

AppleApple
Apple Genius
Sep 21, 2020

“Great work and life balance”

InforInfor
Product Support Analyst
Aug 1, 2019

“Great work and life balance”

AppleApple
Apple Genius
Apr 23, 2020

“Good training and job skill development”

Sysco CanadaSysco Canada
Product Support Analyst
Jan 29, 2021

“Salary and nothing else so far”

ION GroupION Group
Product Support Analyst
Mar 21, 2020

“It is still standing because of some good developers that were offered really good money.”

AppleApple
Apple Genius
Jul 20, 2020

“Health benefits are good and was why I stayed so long.”

AppleApple
Apple Genius
Jan 19, 2021

“Great people to work with”

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Product Support Analyst Interviews

Related Careers

Support Technician
$41,437
No skills overlap
Product Support
$53,144
No skills overlap
Support Specialist
$45,793
38% skills overlap
Operations Manager
$70,865
13% skills overlap

Product Support Analyst Jobs

Frequently asked questions about the roles and responsibilities of a product support analyst

When working as a product support analyst, the most common skills you will need to perform your job and for career success are Oracle Plsql, PL/SQL, Critical Thinking, Operating Systems, and Excellent Communication.

The most similar professions to product support analyst are:
  • Support Technician
  • Product Support
  • Support Specialist
  • Operations Manager

The most common qualifications to become a product support analyst include a minimum of a Bachelor's Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.