What does a Relationship-Manager do?
Customer relationship managers serve a senior role in creating and guiding an organization’s customer relationship processes. They develop and oversee programs and systems to maintain customer interactions and support customer support operations. They establish and enforce standards and protocol for customer interactions. They play an active part in selecting programs and tools used for these tasks. They lead a team of customer relations specialists and support staff. In some organizations, they may have direct interaction with clients and be expected to nurture and grow those relationships.
Customer relationship managers typically have a bachelor’s degree in a business field, and a background in customer relations, ideally including roles with supervisory responsibilities. They must have an in-depth understanding of tactics and strategies that drive long-term customer relationships.
How much does a Relationship-Manager make near United States?
Relationship-Manager Career Path
Learn how to become a Relationship-Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
“grow your career in banking and feel HDFC Bank is an excellent place to accomplish this goal”
“This role varies from one branch to another and depends a great deal on your branch manager.”
“High staff turnover because of the above and don't see this changing any time soon.”
“It was my first job and best learning experience I have gained .Good support from seniors.”
“Contracting with carriers is a nightmare with the most incompetent team I have ever had a pleasure to work with.”
“The starting pay was terrible because of the minimum qualifications they require for the job.”
“The Culture here is the best Ive been a part of in my 25+ year career.”
“One of the best companies I've ever worked for simply because how much it cares for its women employees.”
Frequently asked questions about the roles and responsibilities of a Relationship-Manager
When working as a Relationship-Manager, the most common skills you will need to perform your job and for career success are Expense Control, PharmD, Business Plans, Business Units, and Military Experience.
- Client Relationship Manager
- Client Manager
- Business Development Manager
- Sales Manager
The most common qualifications to become a Relationship-Manager include a minimum of a Bachelor's Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.
Get anonymous career insights from your peers
Would you take a new job with a 2hr commute one way, 3 days out the week for an extra $20k annually? I live outside a major city and have been working from home for the last 2 years. I’m wanting to leave my current position anyways and this is a good company. Their new policy is starting in Oct so I’m contemplating during the interview on Wednesday if I should try to ask for commuter benefits. The pay increase would really help but I’m not finding much luck with WFH jobs offering my salary