What does a Reservations Agent do?

Reservations agents assist customers or travelers who wish to make reservations with a hotel, airline, car rental company, or other travel service. They may work for a specific brand, property, or company, or may be independent and able to assist customers with reservations for a wide range of companies. They provide information, respond to customer inquiries and questions, investigate rate options and availability, and provide details on available options. They assist with booking the reservation and provide confirmation details. They can also help with changing or canceling an existing reservation.

Reservations agents typically have a high school diploma, although additional education or training is helpful. They must have excellent customer service and communication skills. Proficiency with computerized reservation platforms and common office software programs is helpful.

What responsibilities are common for Reservations Agent jobs?
  • Develop and manage relationships with key stakeholders, both internal and external.
  • Assist as departmental liaison for sales and front office.
  • Work with other departments to ensure that guest information is complete/up to date to fulfill their reservations.
  • Execute and support customer service standards and property's brand standards.
  • Interact with guests to obtain feedback on product quality and service levels.
  • Participate in sales calls with members of reservations sales team to acquire new business and/or close on business.
  • Ensure the reservations systems are functioning and interfacing properly.
  • Maintain occupancy and average rate through control of room inventory.
  • Ensure that standards are maintained at a superior level on a daily basis.
  • Review sales and catering guest satisfaction results to identify areas of improvement.
  • Promote, track and report daily and annual sales progress for sales.
  • Assist in scheduling and coaching of all reservations staff.
What are the typical qualifications for Reservations Agent jobs?
  • Experience with Enterprise Resource Planning programs and tools.
  • Advanced comprehensive computer literacy.
  • Strong command of English language and good communication skills.
  • Able to handle stressful situations with professionalism, in a fast-paced environment.
  • A critical thinker and problem solver.
Education--
Work/Life Balance
3.3 ★
Total Pay--
Career Opportunity
3.3 ★
Avg. Experience8+ years

How much does a Reservations Agent make?

Confident
$52,031 /yr
Total Pay
$33,681
 /yr

Base Pay

+
$18,350
 /yr

Additional Pay

$52,031

 / yr
$28K$289K
Most Likely Range
Possible Range
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Reservations Agent Career Path

Learn how to become a Reservations Agent, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Average Years of Experience

0 - 1
19%
2 - 4
10%
5 - 7
0%
8+
71%
Not including years spent in education and/or training
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Reservations Agent Insights

Read what Reservations Agent professionals have to say about their job experiences and view top companies for this career.
AramarkAramark
Reservations Agent
Jun 27, 2021

“You're helping people plan awesome vacations so it's really fun if you enjoy helping others.”

American AirlinesAmerican Airlines
Reservations Agent
Mar 5, 2022

“Flight benefits are a good thing to have but with mandatory overtime its hard to enjoy.”

Oberoi Hotels & ResortsOberoi Hotels & Resorts
Reservations Associate
Dec 10, 2021

“The work could really get hectic sometimes but there is definitely a lot to learn here.”

Kitty Hawk KitesKitty Hawk Kites
Reservationist
Nov 13, 2020

“Ex: Training the interns took way longer because she was also trying to make reservations.”

Capella Hotels and ResortsCapella Hotels and Resorts
Room Reservations
Nov 25, 2021

“HR choosed to conduct my interview via WhatsApp video call and was late for 30mins.”

Cloud5Cloud5
Reservations Agent
Jun 9, 2021

“I’m a young person and I can definitely see myself being here for quite sometime.”

Manisha ProjectsManisha Projects
Reservations Agent
Apr 4, 2022

“Good very nice previous precisely”

AerotekAerotek
Reservations Agent
Dec 5, 2021

“Pros of this job is that there is many different job opportunities to offer even tho I was only offered one”

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Reservations Agent Interviews

Frequently asked questions about the roles and responsibilities of a Reservations Agent

The most similar professions to Reservations Agent are:
  • Team Member
  • Cashier
  • Sales Representative
  • Guest Services

Related Careers

Team Member
$53,809
No skills overlap
Cashier
$53,966
Sales Representative
$98,868
No skills overlap
Guest Services
$52,647
No skills overlap

Reservations Agent Jobs