What does a Residential Concierge do?

Concierges act as the first point of contact between guests and an organization. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They must uphold company culture at all times while making guests feel welcomed and valued. Concierges typically work in the hospitality industry, such as in hotels and resorts, but they may also work in hospitals, real estate offices, and more.

There is no formal education requirement for Concierges, however, a certificate or degree in a hospitality related field is often preferred. The most successful Concierges possess exceptional customer service and people skills. They are detail oriented individuals who listen well and are able to anticipate someone's needs in order to provide a wonderful customer experience.

  • Answer phone an email inquiries from potential guests in a timely and respectful manner
  • Greet guests and visitors warmly and make them feel welcome and attended
  • Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions
  • Receive and redirect mail, phone calls, packages, etc
  • Ensure that guest spaces and lobby are clean and tidy at all times
  • Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc
  • Anticipate guests needs in order to accommodate them and provide an exceptional guest experience
  • Maintain inventory of supplies and order new stock as needed
  • 1+ years of previous customer service experience
  • Positive phone demeanor and superior written and verbal communication skills are essential
  • Must have a service oriented mindset and be capable of making every guest feel valued
  • Knowledge of basic office equipment, including printers, scanners, copiers, etc
  • Exemplify strong organizational skills and attention to detail
  • Competent working with Microsoft Office suite, including Word, Outlook and Excel
  • Possess a positive attitude and be willing to work as part of a team
  • Ability to speak a second language is an asset
  • Willing to work irregular shifts and weekends
EducationGED / High School Degree
Work/Life Balance
3.5 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience0-1 year

Residential Concierge Salaries

Average Base Pay

$38,853 /yr
Same as national average
Not including cash compensation
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Median: $39K
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Glassdoor Estimated Salary

Residential Concierge Career Path

Learn how to become a Residential Concierge, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Lead Concierge
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Residential Concierge Insights

Read what Residential Concierge professionals have to say about their job experiences and view top companies for this career.
Lobby Attendant
Feb 9, 2020

“It was A Good Job When I first started My Manager Was Nice And Helpful!”

Signature RoomSignature Room
Nov 9, 2021

“You get to help make some lifetime memorable moments for couples and families which is great.”

Meyer Vogl Gallery
Gallery Associate
Feb 9, 2021

“They showed genuine care for my growth and happiness within my work and gave me many wonderful opportunities to succeed.”

Advocate Aurora HealthAdvocate Aurora Health
Aug 29, 2021

“There is good potential to move into other positions and they take your career interests seriously.”

"myAdmin Concierge"
May 6, 2020

“I was overqualified and given little opportunities to do anything at all that required using a brain.”

Dimension Development CorporationDimension Development Corporation
Lounge Attendant
Jul 8, 2021

“Management coaches our Team to excel and then allows you to develop into your best.”

Mural ConsultingMural Consulting
Office 365 Concierge Team Lead
Jul 28, 2021

“I didn't find the best facilities or the best training but I found what I needed.”

VIPdesk ConnectVIPdesk Connect
Jun 8, 2021

“I just thought the pay was too low for where I am in my career.”

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Residential Concierge Interviews

Related Careers

Front Desk Agent
25% skills overlap
Front Desk Manager
25% skills overlap
38% skills overlap
Office Manager

Residential Concierge Jobs

Frequently asked questions about the roles and responsibilities of a residential concierge

When working as a residential concierge, the most common skills you will need to perform your job and for career success are Excellent Customer Service, Microsoft Outlook, Excellent Communication, Requests, and English Language.

The most similar professions to residential concierge are:
  • Front Desk Agent
  • Front Desk Manager
  • Receptionist
  • Office Manager

The most common qualifications to become a residential concierge include a minimum of a GED / High School Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.