Sales support staff members perform a range a basic administrative support and assistance tasks for a sales department. These tasks include answering phones and relaying communications, managing calendars, scheduling meetings, and coordinating appointments. They also assist with lead generation and nurturing, compiling information from inquiries and developing a database of prospects. They may establish the initial contact with a new lead, providing basic information and setting up a sales consultation. They prepare sales agreements and other routine documents.
Sales support staff members often have a bachelor’s degree in a business field, although an associate degree may be acceptable. They commonly have a background in administrative support or customer relations. These roles require strong organizational skills and attention to detail. Lead generation skills are helpful, as is proficiency with CRM systems.
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Common Skill Sets
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