What does a Sales Support Staff Member do?

Sales support staff members perform a range a basic administrative support and assistance tasks for a sales department. These tasks include answering phones and relaying communications, managing calendars, scheduling meetings, and coordinating appointments. They also assist with lead generation and nurturing, compiling information from inquiries and developing a database of prospects. They may establish the initial contact with a new lead, providing basic information and setting up a sales consultation. They prepare sales agreements and other routine documents.

Sales support staff members often have a bachelor’s degree in a business field, although an associate degree may be acceptable. They commonly have a background in administrative support or customer relations. These roles require strong organizational skills and attention to detail. Lead generation skills are helpful, as is proficiency with CRM systems.

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Average Years of Experience

0 - 1
33%
2 - 4
46%
5 - 7
5%
8+
16%

Common Skill Sets

Excellent Communication
Microsoft Office Suite
Ability to Collaborate
Positive Attitude
Powerpoint
Outlook
CRM
Excellent Customer Service

Sales Support Staff Member Seniority Levels

Sales Representative
47% made the transition
Sales Manager
32% made the transition
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Sales Support Staff Member Salaries

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