What does a Senior Field Service Engineer do?
Field service engineers design, install, or repair equipment related to different sectors of the technology world. They perform repair installation duties at a client's home or in a place of business. They can work in public and private sector settings and at electric manufacturing companies. Sometimes they are required to train customers on how to use certain types of hardware.
Field service engineers interact with clients to solve their issues. They install new hardware and software or systems and keep track of existing problems; they check on these existing problems and, at times, team up with other professionals. They are responsible for keeping track of newly- purchased equipment. Field service engineers work directly with people, have extensive knowledge of computer software and hardware, and possess excellent people and mechanical skills. Field service engineers need a minimum bachelor's degree in a scientific computer or engineering subject.
- Provide intermediate level of engineer support and service work.
- Troubleshoot or provide support to customers and onsite crews.
- Install, modify, clean, and repair computer hardware and software.
- Conduct site inspections to ensure construction compliance with plans and specifications.
- Maintain accurate service logs and enter them in the database.
- Perform on-site service, repair and/or installation of company product(s).
- Bachelor's Degree in computer science.
- Hands-on experience with PLC systems.
- Able to carry or pull up to 40 lbs. of test equipment.
- Budget planning expertise.
- Exhibit strong leadership, time management, and problem solving skills.