What does a Senior Service Coordinator do?

As a Service Coordinator, you will work with clients to provide quality service and to ensure clients get the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible.

A high school diploma is required for this position, but a post-secondary degree is preferred. A service coordinator needs to have good communication and problem-solving skills. Building partnerships and good relationships with service providers and clients is a must to be successful in this role.

  • Assess the service needs of clients and connect them with the correct provider
  • Create and maintain a directory of service providers and resources
  • Create and maintain a database of clients and client needs
  • Assess client issues and provide recommendations to fix problems
  • Ensure each client is given the necessary services and follow up to fill ongoing service needs
  • Maintain good relationships with service providers and clients to keep customer base
  • Expand the list of resources and providers to assure there are no gaps in services
  • Answer telephones and respond to email inquiries in the office
  • 1-3 years of industry experience or a related customer service experience required
  • Previous administrative experience preferred
  • Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
  • Excellent customer service and problem-solving skills
  • High quality organizational skills
  • The ability to work well under deadlines and to multitask
  • The ability to build relationships and coalitions within the community
  • Excellent verbal and written communication skills
  • Excellent critical thinking and problem-solving skills
EducationBachelor's Degree
Work/Life Balance
3.4 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience2-4 years

Senior Service Coordinator Salaries

Average Base Pay

$49,498 /yr
Same as national average
Not including cash compensation
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Median: $49K
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Glassdoor Estimated Salary

Senior Service Coordinator Career Path

Learn how to become a Senior Service Coordinator, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Senior Service Coordinator
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Senior Service Coordinator Insights

Read what Senior Service Coordinator professionals have to say about their job experiences and view top companies for this career.
Black DiamondBlack Diamond
Service Team
Jan 17, 2020

“If you have zero career ambitions it might a good place to just go and have a job.”

Center for Human ServicesCenter for Human Services
Service Coordinator
May 3, 2021

“I loved working with the families and I had an amazing team and a great boss.”

Bright Horizons Family SolutionsBright Horizons Family Solutions
Employee Services Coordinator
Nov 15, 2020

“You have multiple facets to this job but the compensation for what you do is low.”

Delta Dental Ins.Delta Dental Ins.
Claims Processing Coordinator
Apr 14, 2021

“Amazing career opportunities (I have worked my way up from an entry level with a temp.”

Brokerage Services Coordinator
Jul 7, 2021

“Friendly work environment voted one of the best places to work in Orange County 2021.”

Bardavon Health InnovationsBardavon Health Innovations
Referral Coordinator
Sep 16, 2021

“The pay really is good but we've only gotten about a 50 cent raise in over two years.”

Anchorage Coalition to End HomelessnessAnchorage Coalition to End Homelessness
Transition Coordinator
Jun 19, 2021

“The team is just the best group of people you could ever hope to work with.”

Alpha Foundation SpecialistsAlpha Foundation Specialists
Service Coordinator
Apr 23, 2020

“It is such a fun and upbeat atmosphere”

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Senior Service Coordinator Interviews

Related Careers

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Executive Assistant
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13% skills overlap
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Senior Service Coordinator Jobs

Frequently asked questions about the roles and responsibilities of a senior service coordinator

When working as a senior service coordinator, the most common skills you will need to perform your job and for career success are Filing, Excellent Customer Service, MS Powerpoint, MS OUTLOOK, and Faxing.

The most similar professions to senior service coordinator are:
  • Accountant
  • Executive Assistant
  • Administrative Assistant
  • Office Manager

The most common qualifications to become a senior service coordinator include a minimum of a Bachelor's Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.