What does a Service Representative do?

Service representatives take customer questions, complaints, comments, and concerns. Using a computer, telephone, or another digital communication form to respond to a customer’s inquiries, they treat customers with respect and strive to assist the customers within company policies to ensure they are satisfied with their purchase or transaction.

Service representatives give customers information about products and services, take orders, and they process returns. They help customers understand a product by answering questions and are sometimes considered members of sales teams. They maintain a positive, empathetic, and professional attitude toward customers at all times and respond promptly to their inquiries. They acknowledge and resolve customer complaints to the best of their ability and understand the products so that they can answer customer questions or comments. They also keep records of customer interactions and transactions. Service representatives need a minimum high school diploma, a general education degree, or equivalent.

What responsibilities are common for Service Representative jobs?
  • Work with vendors, and support and review their work.
  • May service incoming calls in multiple queues throughout daily shift.
  • Inspect store facility and equipment for safety, cleanliness and proper working order.
  • Assist in maintaining proper inventory levels and shift audits.
  • Ability to grasp, reach and manipulate objects with hands up to all day.
  • Handle telephone inquiries regarding appointments and work in process.
  • Adhere to regulatory, audit and operating policies and procedures.
  • Achieve individual and team goals as related to the campaign.
  • Perform check in and out duties accurately and in a timely manner.
  • Open and close batches properly, accurately reconcile collections, prepare deposits and document corrections.
  • Promote positive guest relations through prompt, courteous and efficient service.
  • Receive incoming calls from clients, dealers and customers and respond as necessary.
  • Direct customer calls to the correct person at all locations.
  • Participate in and maintain a quality service culture within the customer service team.
What are the typical qualifications for Service Representative jobs?
  • Bachelor's or Associate's Degree in business or business administration or equivalent experience.
  • A problem solver who pays strict attention to detail.
  • Critical thinking skills that assist with multitasking and collaboration.
  • A strong work ethic and solid time management skills.
  • Use professionalism and a positive attitude in all interactions.
  • Fluent in processes such as the onboarding, implementing strategy, and solving of issues that arise.
  • Dedicated to the implementation of best practices in all interactions.
  • Able to use computing systems to document and close incidents if necessary.
  • Lead by setting a positive example to all associates.
EducationBachelor's Degree
Work/Life Balance
3.4 ★
Total Pay--
Career Opportunity
3.3 ★
Avg. Experience2-4 years

How much does a Service Representative make?

Service Representative Career Path

Learn how to become a Service Representative, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L2
Service Representative
$67,214/yr
L3
L2

Average Years of Experience

0 - 1
31%
2 - 4
35%
5 - 7
1%
8+
33%
Not including years spent in education and/or training
See Career Path

Service Representative Insights

Read what Service Representative professionals have to say about their job experiences and view top companies for this career.
ComcastComcast
Priority Bulk Representative
Jun 4, 2022

“I was sexually harassed and when I reported it the person got nothing but a slap on the wrists.”

Canon Business Process ServicesCanon Business Process Services
Office Services Representative
May 3, 2020

“life balance and great if one is reentering the workforce and/or considering a career transition.”

CentogeneCentogene
Representative
May 28, 2020

“Very disappointing and I feel totally misled about the reality of this job and lack of career path.”

NQCNQC
Support Centre Representative
Jul 22, 2020

“The job I had was a very rewarding one and the feeling I got at the end of the day after helping people was fantastic.”

KOI ThéKOI Thé
Service Crew
Jun 9, 2020

“Staff were friendly to me and I enjoyed working for them a few years back.”

TeleperformanceTeleperformance
Customer Representative
Nov 16, 2021

“Work life is good in Teleperformance and you can balance your work and family life.”

UW MedicineUW Medicine
Patient Service Representative
Feb 11, 2022

“Each clinic is different and depends on your manager and supervisor if it’s run well.”

Helen of TroyHelen of Troy
Cusomer Service Representative
Mar 30, 2022

“I’ve been in Customer service my entire career and this is the best place to work.”

See More

Service Representative Interviews

Frequently asked questions about the roles and responsibilities of a Service Representative

When working as a Service Representative, the most common skills you will need to perform your job and for career success are Excellent Customer Service, Computer Literate, Microsoft Office Suite, Outstanding Communication, and Typing.

The most similar professions to Service Representative are:
  • Front Desk Agent
  • Front Desk Manager
  • Receptionist
  • Sales Representative

The most common qualifications to become a Service Representative include a minimum of a Bachelor's Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.

Related Careers

Front Desk Agent
$54,861
25% skills overlap
Front Desk Manager
$51,981
25% skills overlap
Receptionist
$51,135
50% skills overlap
Sales Representative
$98,683
25% skills overlap

Service Representative Jobs