What does a Service Representative I do?

Service representatives take customer questions, complaints, comments, and concerns. Using a computer, telephone, or another digital communication form to respond to a customer’s inquiries, they treat customers with respect and strive to assist the customers within company policies to ensure they are satisfied with their purchase or transaction.

Service representatives give customers information about products and services, take orders, and they process returns. They help customers understand a product by answering questions and are sometimes considered members of sales teams. They maintain a positive, empathetic, and professional attitude toward customers at all times and respond promptly to their inquiries. They acknowledge and resolve customer complaints to the best of their ability and understand the products so that they can answer customer questions or comments. They also keep records of customer interactions and transactions. Service representatives need a minimum high school diploma, a general education degree, or equivalent.

EducationGED / High School Degree
Work/Life Balance
3.4 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience2-4 years

Service Representative I Salaries

Glassdoor Estimated Salary

Service Representative I Career Path

Learn how to become a Service Representative I, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L1
Service Representative I
$44,154/yr
L2
See Career Path

Service Representative I Insights

Read what Service Representative I professionals have to say about their job experiences and view top companies for this career.
CentogeneCentogene
Representative
May 28, 2020

“Very disappointing and I feel totally misled about the reality of this job and lack of career path.”

Canon Business Process ServicesCanon Business Process Services
Office Services Representative
May 3, 2020

“life balance and great if one is reentering the workforce and/or considering a career transition.”

NQCNQC
Support Centre Representative
Jul 22, 2020

“The job I had was a very rewarding one and the feeling I got at the end of the day after helping people was fantastic.”

CarMaxCarMax
Titles Representative
Dec 23, 2020

“I can not say enough about what a stress free and enjoyable atmosphere it is at CarMax..”

TeleperformanceTeleperformance
Custoer Service Representative
Dec 14, 2021

“No stress while working and I can balance my personal life and my work life.”

Pacific Autism Family NetworkPacific Autism Family Network
Representative
Sep 24, 2019

“Great team to work with and have good understanding on autism spectrum disorder and related needs.”

Red Label EnterprisesRed Label Enterprises
Cusromer Service Representative
Oct 16, 2020

“The team is truly great and I have learned so much in my little time here.”

TeleperformanceTeleperformance
Customer Representative
Nov 16, 2021

“Work life is good in Teleperformance and you can balance your work and family life.”

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Service Representative I Interviews

Related Careers

Front Desk Agent
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Front Desk Manager
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Receptionist
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Office Manager
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Service Representative I Jobs

Frequently asked questions about the roles and responsibilities of a service representative i

When working as a service representative i, the most common skills you will need to perform your job and for career success are Microsoft Office Suite, Excellent Customer Service, Copying Faxing, Ten Key, and Attention To Detail.

The most similar professions to service representative i are:
  • Front Desk Agent
  • Front Desk Manager
  • Receptionist
  • Office Manager

The most common qualifications to become a service representative i include a minimum of a GED / High School Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.