What does a Service Representative I do?
Service representatives take customer questions, complaints, comments, and concerns. Using a computer, telephone, or another digital communication form to respond to a customer’s inquiries, they treat customers with respect and strive to assist the customers within company policies to ensure they are satisfied with their purchase or transaction.
Service representatives give customers information about products and services, take orders, and they process returns. They help customers understand a product by answering questions and are sometimes considered members of sales teams. They maintain a positive, empathetic, and professional attitude toward customers at all times and respond promptly to their inquiries. They acknowledge and resolve customer complaints to the best of their ability and understand the products so that they can answer customer questions or comments. They also keep records of customer interactions and transactions. Service representatives need a minimum high school diploma, a general education degree, or equivalent.
Service Representative I Career Path
Learn how to become a Service Representative I, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Service Representative I Insights
“Very disappointing and I feel totally misled about the reality of this job and lack of career path.”
“life balance and great if one is reentering the workforce and/or considering a career transition.”
“The job I had was a very rewarding one and the feeling I got at the end of the day after helping people was fantastic.”
“I can not say enough about what a stress free and enjoyable atmosphere it is at CarMax..”
“No stress while working and I can balance my personal life and my work life.”
“Great team to work with and have good understanding on autism spectrum disorder and related needs.”
“The team is truly great and I have learned so much in my little time here.”
“Work life is good in Teleperformance and you can balance your work and family life.”
Service Representative I Interviews
Service Representative I Jobs
Frequently asked questions about the roles and responsibilities of a service representative i
When working as a service representative i, the most common skills you will need to perform your job and for career success are Microsoft Office Suite, Excellent Customer Service, Copying Faxing, Ten Key, and Attention To Detail.
- Front Desk Agent
- Front Desk Manager
- Office Manager
The most common qualifications to become a service representative i include a minimum of a GED / High School Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.