What does a Services Consultant do?

Services consultants have direct contact with a company’s leads, customers, or users to provide support and customer service. They have interactions throughout all phases of the customer lifecycle from initial lead through the post-sale period and beyond. They provide education and information about products and services, including supplemental warranties and service plans. They answer questions and can assist with coordinating resolutions for any issues or challenges the customer may be experiencing. In addition to driving sales revenue, the objectives of this ongoing outreach are building brand awareness, fostering positive customer engagement, and developing long-term customer relationships.

Services consultants typically have a high school diploma, and commonly have a background in sales, administrative support, or customer service. They must have strong customer relations skills. Sales experience is helpful.

What responsibilities are common for Services Consultant jobs?
  • Provide support for resolution of complex service issues requiring sales involvement.
  • Serve as key contact for field staff in the assigned marketing divisions.
  • Handle escalation of service issues internally, using appropriate guidelines.
  • Assist with management and oversight of assigned clinical services to assure contract compliance.
  • Maintain knowledge and expertise in all products (benefits and general funding knowledge), programs, services and enrollment activity.
  • Gather user requirements, prepare detailed contract that outlines scope, and review with customer for design approval.
  • Maintain accurate and timely updates within the project tracking, time tracking and client billing system.
  • Provide time limited case management for members needing coordination of benefits and services.
  • Analyze and identify problems, research and collect data, prepare business proposals, manage projects and programs.
  • Proactively identify service issue trends and internal procedures that adversely affect customer satisfaction.
  • Participate in role-related work groups, special projects, and sharing of best practices.
What are the typical qualifications for Services Consultant jobs?
  • Associate's or Bachelor's Degree in business administration or computer science.
  • Comfortable working with complicated spreadsheets.
  • Negotiation and leadership strengths.
  • Consulting background is helpful.
Education--
Work/Life Balance
3.5 ★
Total Pay--
Career Opportunity
3.3 ★
Avg. Experience8+ years

How much does a Services Consultant make?

Confident
$71,260 /yr
Total Pay
$59,756
 /yr

Base Pay

+
$11,504
 /yr

Additional Pay

$71,260

 / yr
$20K$325K
Most Likely Range
Possible Range
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Services Consultant Career Path

Learn how to become a Services Consultant, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Average Years of Experience

0 - 1
14%
2 - 4
24%
5 - 7
4%
8+
58%
Not including years spent in education and/or training
See Career Path

Services Consultant Insights

Read what Services Consultant professionals have to say about their job experiences and view top companies for this career.
Miss SelfridgeMiss Selfridge
Sales Adviser
Dec 10, 2020

“Decent pay at the time at 7.50 which was above minimum wage for someone <21”

Progressive InsuranceProgressive Insurance
Customer Service Consultant
Jul 30, 2020

“There is no leniency when it comes to adherence so it is difficult to keep a work life balance working here at Progressive.”

Rogers CommunicationsRogers Communications
Customer Service Consultant
Feb 18, 2021

“Always busy and and less opportunity to grow your career.”

Nationwide Building SocietyNationwide Building Society
Senior Customer Service Consultant
May 8, 2021

“If you like your weekends and bank holidays free this isn’t a role for you.”

DebenhamsDebenhams
Sales Adviser
Sep 22, 2020

“Nice people work was repetitive”

BurberryBurberry
Customer Service Consultant
Jul 5, 2021

“Good work and life balance”

Her Majesty's Revenue & CustomsHer Majesty's Revenue & Customs
Customer Service Consultant
Jun 6, 2021

“Civil service pay not great.”

South/Vista Automotive GroupSouth/Vista Automotive Group
Service Consultant
Aug 9, 2021

“Challenging at moments but you get a nice sense of accomplishment at the end of the day.”

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Services Consultant Interviews

Frequently asked questions about the roles and responsibilities of a Services Consultant

The most similar professions to Services Consultant are:
  • Program Consultant
  • Project Consultant
  • Consultant
  • Management Consultant

Related Careers

Program Consultant
$76,434
No skills overlap
Project Consultant
$103,923
No skills overlap
Consultant
$95,642
No skills overlap
Management Consultant
$127,541
No skills overlap

Services Consultant Jobs