What does a Service Coordinator do?

As a Service Coordinator, you will work with clients to provide quality service and to ensure clients get the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible.

A high school diploma is required for this position, but a post-secondary degree is preferred. A service coordinator needs to have good communication and problem-solving skills. Building partnerships and good relationships with service providers and clients is a must to be successful in this role.

  • Assess the service needs of clients and connect them with the correct provider
  • Create and maintain a directory of service providers and resources
  • Create and maintain a database of clients and client needs
  • Assess client issues and provide recommendations to fix problems
  • Ensure each client is given the necessary services and follow up to fill ongoing service needs
  • Maintain good relationships with service providers and clients to keep customer base
  • Expand the list of resources and providers to assure there are no gaps in services
  • Answer telephones and respond to email inquiries in the office
  • 1-3 years of industry experience or a related customer service experience required
  • Previous administrative experience preferred
  • Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
  • Excellent customer service and problem-solving skills
  • High quality organizational skills
  • The ability to work well under deadlines and to multitask
  • The ability to build relationships and coalitions within the community
  • Excellent verbal and written communication skills
  • Excellent critical thinking and problem-solving skills

Average Years of Experience

0 - 1
27%
2 - 4
58%
5 - 7
1%
8+
14%

Common Skill Sets

Excellent Customer Service
Microsoft Office Suite
Written Communication
Excellent Communication
Outlook
Collaboration
Attention To Detail
Spanish

Service Coordinator Seniority Levels

L2
Service Coordinator
$41,988/yr
L4
Accountant
19% made the transition
Executive Assistant
35% made the transition
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Service Coordinator Salaries

Average Base Pay

$41,988 /yr
Same as national average
Not including cash compensation
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$30K
Median: $42K
$59K
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Glassdoor Estimated Salary

Service Coordinator Jobs

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