What does a Strategic Relationship Manager do?

Customer relationship managers serve a senior role in creating and guiding an organization’s customer relationship processes. They develop and oversee programs and systems to maintain customer interactions and support customer support operations. They establish and enforce standards and protocol for customer interactions. They play an active part in selecting programs and tools used for these tasks. They lead a team of customer relations specialists and support staff. In some organizations, they may have direct interaction with clients and be expected to nurture and grow those relationships.

Customer relationship managers typically have a bachelor’s degree in a business field, and a background in customer relations, ideally including roles with supervisory responsibilities. They must have an in-depth understanding of tactics and strategies that drive long-term customer relationships.

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Education--
Work/Life Balance
3.3 ★
Salary Range--
Career Opportunity
3.4 ★
Avg. Experience2-4 years

Strategic Relationship Manager Salaries

Average Base Pay

$97,455 /yr
Same as national average
Not including cash compensation
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$53K
Median: $97K
$178K
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Glassdoor Estimated Salary

Strategic Relationship Manager Career Path

Learn how to become a Strategic Relationship Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L2
Relationship Manager
$83,057/yr
L3
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Strategic Relationship Manager Insights

Read what Strategic Relationship Manager professionals have to say about their job experiences and view top companies for this career.
Bank of AmericaBank of America
Relationship Manager
Jun 20, 2019

“Good bank to work and make money client experience is awesome and goals are not that hard to make.”

KOKO NetworksKOKO Networks
Agent Relationship Manager
Jan 22, 2021

“A close and tight team to work with where you get to interact and know almost everyone.”

Mahindra Holidays & ResortsMahindra Holidays & Resorts
Relationship Manager
Nov 19, 2020

“There is no work life balance something you have to be work 14 hrs and there is no holidays”

Conexus Credit UnionConexus Credit Union
Relationship Manager
Aug 12, 2020

“Compensation and vacation are better than the banks but not the best in the credit union system.”

R.R. DonnelleyR.R. Donnelley
Strategic Relationship Manager
Sep 20, 2019

“i was belittled when i didn't pick up some things quickly and my training was spotty .”

HDFC BankHDFC Bank
PREFFERED RELATIONSHIP Manager
Sep 16, 2021

“It was my first job and best learning experience I have gained .Good support from seniors.”

HDB Financial ServicesHDB Financial Services
Credit Relationship Manager
Nov 18, 2020

“Best yearly bonus/ If your learner this is the best place to learn and earn.”

Health IQHealth IQ
Medicare Relationship Manager
Jul 23, 2021

“Contracting with carriers is a nightmare with the most incompetent team I have ever had a pleasure to work with.”

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Strategic Relationship Manager Interviews

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