What does a Support Engineer II do?

Support engineers assist customers with tech support concerns and challenges, and also recommend solutions to address needs they may have. Engineers are commonly employed by technology companies and tend to focus on products and services produced by their company or its strategic partners. They assess customer needs, identify challenges or issues, and configure solutions that are customized for their individual needs. They assist with achieving a satisfactory resolution to any issues or problems a customer may be experiencing. They may write training manuals, help guides, and other support materials.

Support engineers typically have a high school diploma, although some roles require at least an associate degree. They commonly have a background in tech support or customer service. They should have in-depth knowledge of common programs and solutions, especially the products and services used by customers in their industry.

Education--
Work/Life Balance
3.6 ★
Salary Range--
Career Opportunity
3.6 ★
Avg. Experience2-4 years

Support Engineer II Salaries

Average Base Pay

$78,950 /yr
Same as national average
Not including cash compensation
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$60K
Median: $79K
$104K
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Glassdoor Estimated Salary

Support Engineer II Career Path

Learn how to become a Support Engineer II, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

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Support Engineer II Insights

Read what Support Engineer II professionals have to say about their job experiences and view top companies for this career.
Dimension DataDimension Data
Client Support Engineer
Apr 23, 2021

“Good for fresh grad and a good stepping stone for those who want to pursue an IT career.”

Global Technology AssociatesGlobal Technology Associates
Support Engineer
Aug 5, 2021

“Part of a great team (I work on a contract) and really enjoy what I do.”

Orange Business ServicesOrange Business Services
L2 Support Engineer
Jan 24, 2021

“Salaries are not the best among the companies at the same field but still are good”

AlvariaAlvaria
Enterprise Support Engineer
Oct 29, 2021

“The legacy Noble team (or what's left of it) is great to work with.”

CornerstoneIT
Support Engineer
Apr 21, 2021

“performance pay is used as a way to prop up salary because base pay is low.”

DerivcoDerivco
IT Support Engineer
Aug 26, 2021

“It is very easy to find yourself working longer hours if you enjoy your products or projects.”

Varonis SystemsVaronis Systems
Front Line Support Engineer
Oct 26, 2021

“Taking the job at Varonis was the best decision I have ever made in my career path.”

IBM
Cloud Support Engineer
May 12, 2021

“Definitely a great stepping stone for even a more rewarding career within our outside of IBM.”

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Support Engineer II Interviews

Related Careers

Desktop Engineer
$65,672
No skills overlap
Technical Support Specialist
$48,836
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Helpdesk Technician
$42,361
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Technical Support Engineer
$72,773
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Support Engineer II Jobs

Frequently asked questions about the roles and responsibilities of a support engineer ii

The most similar professions to support engineer ii are:
  • Desktop Engineer
  • Technical Support Specialist
  • Helpdesk Technician
  • Technical Support Engineer