What does a Support Specialist do?

Support specialists work with end-users of software and systems to provide technical support and assistance for their software, hardware, or technical problems including connection, slow performance, inability to access data, or inefficient programs. They walk customers through software installation and launch newly-installed programs for the first time. They send technical documentation to customers and end-users and make recommendations to employees or customers for hardware changes if a computer cannot support a particularly needed software program.

Support specialists elevate difficult cases that they cannot resolve to support technicians or a senior analyst and sometimes remotely take over the control of a user's computer. They provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems and communicate with co-workers to diagnose problems. They prioritize a workload to ensure the most critical issues are resolved first and document standard support procedures that co-workers may follow. Support specialists need a degree in computer science or information technology and program certification.

EducationBachelor's Degree
Work/Life Balance
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Career Opportunity
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Avg. Experience2-4 years

How much does a Support Specialist make?

$53,263 /yr
Total Pay

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Support Specialist Career Path

Learn how to become a Support Specialist, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Support Specialist
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Support Specialist Insights

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Support Specialist Interviews

Related Careers

Support Technician
25% skills overlap
Software Engineer
No skills overlap
Software Developer
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Systems Administrator
25% skills overlap

Support Specialist Jobs

Frequently asked questions about the roles and responsibilities of a support specialist

When working as a support specialist, the most common skills you will need to perform your job and for career success are Calculations, Ability to Multitask, Operating Systems, Microsoft Office Suite, and Excellent Communication.

The most similar professions to support specialist are:
  • Support Technician
  • Software Engineer
  • Software Developer
  • Systems Administrator

The most common qualifications to become a support specialist include a minimum of a Bachelor's Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.