What does a Support Staff do?

Support specialists work with end-users of software and systems to provide technical support and assistance for their software, hardware, or technical problems including connection, slow performance, inability to access data, or inefficient programs. They walk customers through software installation and launch newly-installed programs for the first time. They send technical documentation to customers and end-users and make recommendations to employees or customers for hardware changes if a computer cannot support a particularly needed software program.

Support specialists elevate difficult cases that they cannot resolve to support technicians or a senior analyst and sometimes remotely take over the control of a user's computer. They provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems and communicate with co-workers to diagnose problems. They prioritize a workload to ensure the most critical issues are resolved first and document standard support procedures that co-workers may follow. Support specialists need a degree in computer science or information technology and program certification.

EducationBachelor's Degree
Work/Life Balance
3.6 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience2-4 years

Support Staff Salaries

Average Base Pay

$40,123 /yr
Same as national average
Not including cash compensation
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$25K
Median: $40K
$64K
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Glassdoor Estimated Salary

Support Staff Career Path

Learn how to become a Support Staff, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L4
Staff Support Specialist
$35,063/yr
L5
See Career Path

Support Staff Insights

Read what Support Staff professionals have to say about their job experiences and view top companies for this career.
NaborlyNaborly
Support
Feb 22, 2021

“A good place to start your career IF and ONLY IF you are a motivated individual”

NaborlyNaborly
Support
Feb 22, 2021

“A good place to start your career IF and ONLY IF you are a motivated individual”

Couch Tomato CafeCouch Tomato Cafe
Floor Support
Apr 27, 2021

“Pay was pretty low and didn't get much of a tip out at the end of the night”

CapitaCapita
IT Support Specialist
Aug 3, 2021

“Money was good but not worth it for me as it was affecting my mental health.”

Benchmark Family ServicesBenchmark Family Services
Therapeutic Support Specialist
Apr 17, 2020

“The foster families and children I worked with were amazing and kept me in this job.”

State of GeorgiaState of Georgia
Economic Support Specialist II
Jul 9, 2021

“Upper leadership is not the best and do nothing to mitigate the stressors that comes with the job.”

MWH ConstructorsMWH Constructors
Support Function
Jul 4, 2020

“Annual PDRS are not done well and no clear objectives to drive a culture of career progression.”

Higher Ground EducationHigher Ground Education
Support Department
Jun 15, 2020

“Work life balance wasn't great and the hours put in didn't reflect in pay.”

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Support Staff Interviews

Related Careers

Support Technician
$41,437
No skills overlap
Software Engineer
$108,249
No skills overlap
Software Developer
$97,763
No skills overlap
Systems Administrator
$76,339
No skills overlap

Support Staff Jobs

Frequently asked questions about the roles and responsibilities of a support staff

When working as a support staff, the most common skills you will need to perform your job and for career success are Ability to Multitask, Excellent Organizational, Microsoft Office, Web Pages, and Communication.

The most similar professions to support staff are:
  • Support Technician
  • Software Engineer
  • Software Developer
  • Systems Administrator

The most common qualifications to become a support staff include a minimum of a Bachelor's Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.