What does a Support Technician do?

Support technicians provide a range of IT support services to assist users with issues and repairs. They often work as part of a helpdesk team, and frequently specialize in certain types of equipment or programs. Most commonly, technicians provide this support remotely either by phone or using an online tool, but some services may provide in-the-field technicians who perform onsite service and repairs. Technicians can assist with installation, setup, upgrades, program functions and features, and troubleshooting. They can also assist with malware and other virus issues, and can recommend safety protocol.

Support technicians typically have a high school diploma, although additional training or education is helpful. They must have extensive experience with common tech support questions and concerns, and be able to explain information in easy to understand terms. Experience using remote assistance tools is an advantage.

What responsibilities are common for Support Technician jobs?
  • Assist patients with needs related to nutrition and feeding.
  • Provide After Action Report (AARs) for problem management resolution.
  • Provide technical support for computers and associated networks.
  • Create service request orders for warranty, parts, and service.
  • Ensure appropriate functionality, and operation of semi-automated systems.
  • Participate in new installations, testing and special projects as needed.
  • Modify existing equipment or processes to improve operation.
  • Participate in new installations, testing and special projects as needed.
  • Modify existing equipment or processes to improve operation.
  • Perform complex troubleshooting and repairs, including electrical and controls.
  • Manage and maintain VMs and virtualization related technologies.
  • Install, test, maintain, and upgrade CE operating systems software and hardware to comply with IA requirements.
  • Track, prioritize, and document requests using an IT support request system.
  • Function as focal point for user and workstation problem resolution.
  • Support more junior level technicians and specialists in their activities.
  • Manage support tickets.
  • Maintain and update documents when models and images are changed.
What are the typical qualifications for Support Technician jobs?
  • Bachelor's or Graduate's Degree in business, computer science, or IT or equivalent experience.
  • Fluency in operation systems, workstations, VPN, CRCST, and FST software, systems, and protocols.
  • Demonstrated computer literacy and computing skills alongside attention to detail, dexterity, and time management skills.
  • Demonstrated sound work ethic and critical thinking skills.
  • Experience with tablets and writing protocols.
  • Is a natural problem solver with demonstrated prioritization skills.
Education--
Work/Life Balance
3.6 ★
Total Pay--
Career Opportunity
3.3 ★
Avg. Experience2-4 years

How much does a Support Technician make?

Support Technician Career Path

Learn how to become a Support Technician, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Average Years of Experience

0 - 1
24%
2 - 4
47%
5 - 7
4%
8+
25%
Not including years spent in education and/or training
See Career Path

Support Technician Insights

Read what Support Technician professionals have to say about their job experiences and view top companies for this career.
TEKsystemsTEKsystems
Deskside Support Technician
Dec 8, 2021

“Mine became complacent and once i was stuck somewhere that was paying her salary she just stopped.”

Instinct InnovationsInstinct Innovations
Software Support Executive
Dec 4, 2020

“Good payment for your work and recognises you if you and your work is worth of.”

AmazonAmazon
IT Support Technician
Jan 3, 2021

“If you are in Operations you have more training opportunities to grow and advance in your career.”

Scott InsuranceScott Insurance
Systems Support Technician
Jan 26, 2022

“I've thoroughly enjoyed my time at Scott so far and look forward to more opportunities to grow.”

Galt FoundationGalt Foundation
Desktop Support Technician
Aug 31, 2020

“worst communication i have ever seen no idea when my contract was going to change but it seemed to change weekly”

Digital Transformation AgencyDigital Transformation Agency
IT Support Technician
Aug 5, 2021

“There is no career progression unless you have worked in the APS for the last 50 years.”

iHeartMediaiHeartMedia
IT Support Technician
Sep 22, 2021

“Automation is the name of the game which is good in some respects but at the cost of yearly layoffs.”

Ditio Sys Ditio Sys
Support Executive
Dec 9, 2020

“Productive training period on building advanced skills which play a pivot role in our career.”

See More

Support Technician Interviews

Frequently asked questions about the roles and responsibilities of a Support Technician

The most similar professions to Support Technician are:
  • Support Specialist
  • Software Engineer
  • Systems Administrator
  • Helpdesk Technician

Related Careers

Support Specialist
$68,002
No skills overlap
Software Engineer
$116,446
No skills overlap
Systems Administrator
$97,250
No skills overlap
Helpdesk Technician
$69,183
No skills overlap

Support Technician Jobs