What does a Technical Services Engineer do?
Technical services engineers provide tech support and other IT services, often for highly technical systems or those used by customers in technical or scientific fields. They guide the setup and installation process, ensure all systems and programs are working well together, and assist with resolving any issues or conflicts. They help with configuration or modification of new or existing systems and programs. They also assist with security issues or questions.
Technical services engineers typically have at least a bachelor’s degree in an engineering or technical field, although an advanced degree is an advantage. They must have excellent analytical skills and good problem-solving abilities. Hands-on experience with program installation and integration is expected. Proficiency with programming languages is helpful, as is experience using troubleshooting tools and programs.
- Answer full range of technical sales support questions (products, process, or industry).
- Interface with customers to provide product information and instructions.
- Provide backup support to other technicians.
- Prepare and send work orders for processing weekly payroll time reports.
- Assist in keeping up with shop tools and their condition.
- Oversee project-based Alpha testing of new products and modified products when required.
- Review technician reports daily for accuracy, appropriate detail, and completion.
- Maintain documentation for internal cataloging procedures and local standards.
- Assist dealer, direct or end user service personnel in troubleshooting and diagnosing technical parts issues.
- Provide specifications according to which the solution is defined, managed, and delivered.
- Collaborate with product, engineering and other technical stakeholders on delivery of key solutions for the customer.
- Deliver training to individuals or groups of customers and/or employees.
- Resolve inquiries from library staff regarding bibliographic records and holdings.
- Assist dealers and end-users with parts lookup and machine troubleshooting.
- Conduct system training for client administrators and developers when applicable.
- This supervisor must also interface extensively with all internal departments and work collaboratively to satisfy customer needs in balance with Inovonics' internal goals and objectives.
- Advocate and evangelize 'best practice' approaches to client set ups to ensure long term success and value for clients.
- Ensure implementations meet client specific missions and solve core challenges around effective, efficient and engage communications
- Stay up-to-date on the latest process and IT advancements to automate and modernize systems.
- Effectively communicate your insights and plans to cross-functional team members.
- Assess the needs of each client. Recommend and document solutions.
- Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results.
- Bachelor's or Graduate's Degree in computer science, electronics, engineering, technology or mechanical engineering, or equivalent experience.
- Experience with Linux, C#, Jira, APIs, Agile, R Language, and Cloud software and systems.
- Is a leader and problem solver.
- Demonstrated time management skills.
- A quick learner and collaborator with an eye for continuous improvement.
- Demonstrated computer literacy and ability to react and act professionally under pressure.
How much does a Technical Services Engineer make?
Technical Services Engineer Career Path
Learn how to become a Technical Services Engineer, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
Technical Services Engineer Insights
“Training is highly impersonal and consists of a curriculum of courses based on your assigned application.”
“Our field IT organization was outstanding and I had one of the best managers that I've ever had in my life.”
“Everyone at the company is looking to help grow you as a person and in your career.”
“Good good good good good”
“Good work and life balance”
“Otherwise pay is decent but not an incentive to stay.”
“You get to work on multiple projects at the same time.No scope for learning new technologies.”
“The pay is good and just keeps getting better.”
Technical Services Engineer Interviews
Frequently asked questions about the roles and responsibilities of a Technical Services Engineer
- Field Service Engineer
- Field Services Specialist
- Field Service Technician
- Technical Services Manager