What does a Technical Specialist do?

Technical specialists work with network analysts to review, diagnose, and treat technical problems related to computer networking operations and work with software and hardware. They evaluate technical programs, develop application designs and web pages, provide customer service for programs and applications, and train customers and staff in best practices, applications, and programs.

Technical specialists troubleshoot technical problems, find ways to increase productivity while reducing expenses and learn about new products and technologies on the market to stay abreast of current offerings. They streamline and manage technical product programs and products through customer service, staff training, and web development and create application designs or develop web pages to simplify business processes and programs. Technical specialists need a bachelor's degree in information technology or related fields.

What responsibilities are common for Technical Specialist jobs?
  • Contribute to the achievement of team goals and objectives.
  • Coach for solution sales excellence by putting the customer first and leading with business value.
  • Participate in special projects and perform other duties, as required.
  • Conduct risk assessment and vendor management to ensure service level agreements are met.
  • Coordinate repairs and activities with internal and external resources.
  • Ensure compliance to company and customer guidelines, and to quality standards.
  • Timely and accurately resolve credit balances, including escalated requests.
  • Serve as project lead on development teams as needed.
  • Perform quality review of all material against automated listing.
  • May serve as a technical team or task lead.
  • Analyze, reports and countermeasures daily OS&D scrap for machining.
  • Work with business representatives, legal and other stakeholders, to develop requirements.
  • Support complex projects and provide insight on interpretation of regulations.
  • Collaborate with key stakeholders to develop and implement solutions to control issues.
  • Analyze and present findings in a clear and cohesive manner.
  • Provide second-level troubleshooting support and failure analysis when necessary.
  • Act as first point of contact for resource management, escalations, internal questions, processes and procedures.
  • Assist with the ongoing review of procurement practices and procedures.
  • Identify external market trends to influence business strategy and marketing planning.
  • Manage and monitor system security ensuring privacy and compliance is maintained.
  • Work with tooling supplier to improve tooling and cycle times.
What are the typical qualifications for Technical Specialist jobs?
  • Bachelor's or Graduate's Degree in electrical engineering, computer science, engineering or information technology, or equivalent experience.
  • Experience with Microsoft Excel and Vista programming.
  • Experience with Skype for business, Cisco WebEx, and Agile.
  • Experience with cloud software and systems.
  • Experience with APIs, NT, and SQL software and systems.
  • Is an excellent communicator with demonstrated product knowledge and leadership skills.
  • Can utilize critical thinking and negotiation skills with composure and decision making..
  • Demonstrated time management and computing skills with an eye for problem-solving and closure.
  • Prior experience as a consultant.
  • Demonstrated experience with writing protocols, business process analysis, and business case development.
Education--
Work/Life Balance
3.7 ★
Total Pay--
Career Opportunity
3.7 ★
Avg. Experience5-7 years

How much does a Technical Specialist make?

Confident
$75,629 /yr
Total Pay
$69,756
 /yr

Base Pay

+
$5,873
 /yr

Additional Pay

$75,629

 / yr
$47K$122K
Most Likely Range
Possible Range
See More Insights

Technical Specialist Career Path

Learn how to become a Technical Specialist, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Technical Specialist

Years of Experience Distribution

0 - 1
4%
2 - 4
44%
5 - 7
45%
8+
7%
Not including years spent in education and/or training

Technical Specialist Insights

Read what Technical Specialist professionals have to say about their job experiences and view top companies for this career.
Southern California EdisonSouthern California Edison
Supply Chain Senior Specialist
Dec 2, 2020

“My manager is super nice and helps me develop skills to continue advancing in my career.”

IBMIBM
Senior Technical Specialist
Dec 18, 2020

“2) You get to work with some of the best technologies and great technologists in the world.”

Icreon CommunicationsIcreon Communications
Senior Technical Specialist
Apr 16, 2022

“People who have worked in this organisation from last 5 plus have great knowledge and have worked in multiple domains.”

AvataraAvatara
Technical Operations
Apr 11, 2022

“Some of the best things about working at Avatara are the opportunity to grown and learn in the IT field.”

HCLTechHCLTech
Senior Specialist
Oct 18, 2022

“Immediate Manager was good If you don't want to work or learn then this is best company to work”

Ross StoresRoss Stores
Senior Specialist
Feb 7, 2022

“price industry is far more stable than other forms of retail so job security is pretty good.”

AppleApple
Technical Specialist
Apr 14, 2021

“Pay looks good on paper but not worth it when your mental health is constantly checked.”

AsurionAsurion
Tech Specialist
Sep 2, 2020

“Voluntary mandatory overtime is automatically added to your schedule regardless if you work 12hr shifts already.”

See More

Technical Specialist Interviews

Frequently asked questions about the roles and responsibilities of a Technical Specialist

The most similar professions to Technical Specialist are:
  • Technical Support Engineer
  • Technical Support Specialist
  • Helpdesk Technician
  • Support Engineer

Related Careers

Technical Support Engineer
$70,205
No skills overlap
Technical Support Specialist
$53,344
No skills overlap
Helpdesk Technician
$49,808
No skills overlap
Support Engineer
$76,696
No skills overlap

Technical Specialist Jobs