What does a Technical Specialist do?
Technical specialists work with network analysts to review, diagnose, and treat technical problems related to computer networking operations and work with software and hardware. They evaluate technical programs, develop application designs and web pages, provide customer service for programs and applications, and train customers and staff in best practices, applications, and programs.
Technical specialists troubleshoot technical problems, find ways to increase productivity while reducing expenses and learn about new products and technologies on the market to stay abreast of current offerings. They streamline and manage technical product programs and products through customer service, staff training, and web development and create application designs or develop web pages to simplify business processes and programs. Technical specialists need a bachelor's degree in information technology or related fields.
- Contribute to the achievement of team goals and objectives.
- Coach for solution sales excellence by putting the customer first and leading with business value.
- Participate in special projects and perform other duties, as required.
- Conduct risk assessment and vendor management to ensure service level agreements are met.
- Coordinate repairs and activities with internal and external resources.
- Ensure compliance to company and customer guidelines, and to quality standards.
- Timely and accurately resolve credit balances, including escalated requests.
- Serve as project lead on development teams as needed.
- Perform quality review of all material against automated listing.
- May serve as a technical team or task lead.
- Analyze, reports and countermeasures daily OS&D scrap for machining.
- Work with business representatives, legal and other stakeholders, to develop requirements.
- Support complex projects and provide insight on interpretation of regulations.
- Collaborate with key stakeholders to develop and implement solutions to control issues.
- Analyze and present findings in a clear and cohesive manner.
- Provide second-level troubleshooting support and failure analysis when necessary.
- Act as first point of contact for resource management, escalations, internal questions, processes and procedures.
- Assist with the ongoing review of procurement practices and procedures.
- Identify external market trends to influence business strategy and marketing planning.
- Manage and monitor system security ensuring privacy and compliance is maintained.
- Work with tooling supplier to improve tooling and cycle times.
- Bachelor's or Graduate's Degree in electrical engineering, computer science, engineering or information technology, or equivalent experience.
- Experience with Microsoft Excel and Vista programming.
- Experience with Skype for business, Cisco WebEx, and Agile.
- Experience with cloud software and systems.
- Experience with APIs, NT, and SQL software and systems.
- Is an excellent communicator with demonstrated product knowledge and leadership skills.
- Can utilize critical thinking and negotiation skills with composure and decision making..
- Demonstrated time management and computing skills with an eye for problem-solving and closure.
- Prior experience as a consultant.
- Demonstrated experience with writing protocols, business process analysis, and business case development.
How much does a Technical Specialist make?
Technical Specialist Career Path
Learn how to become a Technical Specialist, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
Technical Specialist Insights
“My manager is super nice and helps me develop skills to continue advancing in my career.”
“2) You get to work with some of the best technologies and great technologists in the world.”
“People who have worked in this organisation from last 5 plus have great knowledge and have worked in multiple domains.”
“Some of the best things about working at Avatara are the opportunity to grown and learn in the IT field.”
“Immediate Manager was good If you don't want to work or learn then this is best company to work”
“price industry is far more stable than other forms of retail so job security is pretty good.”
“Pay looks good on paper but not worth it when your mental health is constantly checked.”
“Voluntary mandatory overtime is automatically added to your schedule regardless if you work 12hr shifts already.”
Technical Specialist Interviews
Frequently asked questions about the roles and responsibilities of a Technical Specialist
- Technical Support Engineer
- Technical Support Specialist
- Helpdesk Technician
- Support Engineer