What does a Technical Support Manager do?

Technical support managers manage the technical services-related operations including engineering, IT, or maintenance staff at an organization to ensure all jobs get completed on time, within budget, and to customer specifications. Technical support managers ensure physical inventory levels remain monitored and replenished when necessary. They are responsible for designing and implementing an improved process or operational policies at the organization.

Technical support managers recommend changes to products or services to help fulfill customer needs more efficiently. They report to top management and sometimes manage and coordinate with subordinate staff in the day-to-day inner workings of their jobs. They ensure the project or department milestones and goals are met in a timely fashion and that they adhere to the approved and agreed-upon budget. Technical support managers need a bachelor's degree and 3 to 5 years of experience in the related area or department.

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Average Years of Experience

0 - 1
13%
2 - 4
57%
5 - 7
20%
8+
10%

Technical Support Manager Seniority Levels

Technical Support Engineer
21% made the transition
Technical Support Specialist
20% made the transition
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Technical Support Manager Salaries

Average Base Pay

$87,626 /yr
Same as national average
Not including cash compensation
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$53K
Median: $88K
$145K
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Glassdoor Estimated Salary

Technical Support Manager Jobs