What does a Telemarketer do?

A Telemarketer works as a sales representative that uses the telephone to communicate with potential customers. A Telemarketer uses a prepared sales script and contacts customers over the phone to offer a product or service. They have a detailed understanding of the product being offered and can answer potential questions and information about pricing and shipping options. A Telemarketer usually works from a call center and is generally found in an open floor office with a team of other representatives.

Though not always necessary, a high school diploma or equivalent is generally preferred. Excellent customer service skills are essential to succeed in this position. Additionally, a Telemarketer will need to meet monthly sales goals, so personal drive to perform well is an important part of the position as well.

What responsibilities are common for Telemarketer jobs?
  • Work with team members on the call floor to meet sales and performance goals
  • Maintain detailed records of outgoing and ingoing calls as well as follow up information and outcomes
  • Meet or exceed projected weekly and monthly sales goals
  • Intercept and respond to customer complaints or concerns with products and seek to resolve the problem while adhering to company policy
  • Accurately document the customer's personal information including phone number, address and other order information
  • Persuasively engage the customer in conversation to explain how the item will add value to their lives and meet their needs
  • Ask relevant leading questions to understand the customer's needs and recommend the best product or service for their purposes
  • Follow prepared sales script to provide accurate information about a products price, features and benefits
What are the typical qualifications for Telemarketer jobs?
  • 1-3 years of previous experience in customer service or telemarketing preferred
  • Able to accept constructive criticism and continually improve sales techniques
  • Experience handling and processing payment information over the phone is advantageous
  • Ability to promote a product or service using persuasive language and techniques
  • Fluency in English is essential, bilingual is preferred
  • Excellent communication and interpersonal skills
  • Professional experience using online forms to enter payment and personal information
  • Speed and accuracy in typing
  • Experience in a position where meeting sales goals was important indication of performance
Education--
Work/Life Balance
3.3 ★
Total Pay--
Career Opportunity
3.1 ★
Avg. Experience8+ years

How much does a Telemarketer make?

Confident
$50,852 /yr
Total Pay
$31,851
 /yr

Base Pay

+
$19,001
 /yr

Additional Pay

$50,852

 / yr
$18K$153K
Most Likely Range
Possible Range
See More Insights

Telemarketer Career Path

Learn how to become a Telemarketer, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Average Years of Experience

0 - 1
35%
2 - 4
20%
5 - 7
0%
8+
45%
Not including years spent in education and/or training
See Career Path

Telemarketer Insights

Read what Telemarketer professionals have to say about their job experiences and view top companies for this career.
Pursuit MarketingPursuit Marketing
Telemarketer
Apr 28, 2022

“A reduced 4 day working week is amazing and allows me to improve my work/life balance no end....”

Vivo (Telefônica Brasil)Vivo (Telefônica Brasil)
Operador De Telemarketing
May 22, 2021

“Vale nenhum vale a falta de respeito e stress que você vai passar nessa empresa.”

Lennox InternationalLennox International
Telemarketer
May 6, 2021

“It was a good place to work only if you worked in a factory before.”

FLS ConnectFLS Connect
Telephone Sales Representative
Jan 31, 2020

“Schedule: There is no way to track your hours unless you manually write them down.”

Software Advisory ServiceSoftware Advisory Service
Telemarketer
Apr 15, 2021

“Bonus was great.. Was sceptical of earning potential when starting however after 3 months was earning close to double my salary.”

Gray Dawes GroupGray Dawes Group
Telemarketing
Oct 16, 2020

“Great and honest communication all the way from the top.”

VerizonVerizon
TELESALES Representative
Jul 8, 2020

“On several occassions my computer did not work and made it difficult to reach quota.”

YellYell
TeleSales Manager
Nov 6, 2020

“Since starting I have met a lot of the team and I am really enjoying the training.”

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Telemarketer Interviews

Frequently asked questions about the roles and responsibilities of a Telemarketer

The most similar professions to Telemarketer are:
  • Team Member
  • Cashier
  • Claims Analyst
  • Applications Support

Related Careers

Team Member
$43,697
No skills overlap
Cashier
$46,251
Claims Analyst
$68,827
No skills overlap
Applications Support
$90,991
No skills overlap

Telemarketer Jobs