What does a Telemarketer do?
A Telemarketer works as a sales representative that uses the telephone to communicate with potential customers. A Telemarketer uses a prepared sales script and contacts customers over the phone to offer a product or service. They have a detailed understanding of the product being offered and can answer potential questions and information about pricing and shipping options. A Telemarketer usually works from a call center and is generally found in an open floor office with a team of other representatives.
Though not always necessary, a high school diploma or equivalent is generally preferred. Excellent customer service skills are essential to succeed in this position. Additionally, a Telemarketer will need to meet monthly sales goals, so personal drive to perform well is an important part of the position as well.
- Work with team members on the call floor to meet sales and performance goals
- Maintain detailed records of outgoing and ingoing calls as well as follow up information and outcomes
- Meet or exceed projected weekly and monthly sales goals
- Intercept and respond to customer complaints or concerns with products and seek to resolve the problem while adhering to company policy
- Accurately document the customer's personal information including phone number, address and other order information
- Persuasively engage the customer in conversation to explain how the item will add value to their lives and meet their needs
- Ask relevant leading questions to understand the customer's needs and recommend the best product or service for their purposes
- Follow prepared sales script to provide accurate information about a products price, features and benefits
- 1-3 years of previous experience in customer service or telemarketing preferred
- Able to accept constructive criticism and continually improve sales techniques
- Experience handling and processing payment information over the phone is advantageous
- Ability to promote a product or service using persuasive language and techniques
- Fluency in English is essential, bilingual is preferred
- Excellent communication and interpersonal skills
- Professional experience using online forms to enter payment and personal information
- Speed and accuracy in typing
- Experience in a position where meeting sales goals was important indication of performance
How much does a Telemarketer make near United States?
Telemarketer Career Path
Learn how to become a Telemarketer, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
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Frequently asked questions about the roles and responsibilities of a Telemarketer
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