What does a Tier I Tech Support At Home do?
Technicians are skilled professionals that are employed in almost every industry. They are called upon to repair, install, replace, and provide services for various systems and equipment. They are proficient in the relevant skills and techniques necessary for the field where they work, which includes the automotive, maintenance, HVAC, and pharmacy sectors.
Technicians inspect, analyze, and troubleshoot client systems and equipment. They run tests and interpret the results to make the effective recommendations to fix faulty or broken equipment. When necessary during repairs, they will source replacement parts and negotiate costs with suppliers and clients. They will repair and replace faulty equipment and provide time and material cost estimates before they start a job. Some technicians write reports, safety regulations, and preventative maintenance plans. Technicians need a bachelor’s degree with a concentration in their related field, and some employers require further specialty and certification.