What does a Tier I Technical Support (Work From Home) do?
A Technical Support Specialist is hired by a company to oversee and maintain their computer hardware and software systems. Their skills are an asset to the company, as they aid in resolving technical issues concerning customer's accounts or company software infrastructure. A Technical Support Specialist will also support computer software integration by diagnosing and troubleshooting common problems. Employees holding this job title generally begin in IT or IT Assistant roles.
A high school diploma is required with bachelor's degree in Computer Science or closely related degree being strongly preferred. Many companies also require certification in industry-specific networks or operating systems. Individuals with a strong customer service background and a positive outlook on problem-solving tend to excel in the position of a Technical Support Specialist.
Tier I Technical Support (Work From Home) Salaries
Average Base Pay
Tier I Technical Support (Work From Home) Career Path
Learn how to become a Tier I Technical Support (Work From Home), what skills and education you need to succeed, and what level of pay to expect at each step on your career path.