What does an Unit Secretary do?

A unit secretary is an administrative position commonly held within hospitals or other specialized medical departments. They assist in supporting patients and medical staff by answering incoming calls, organizing charts and admitting new patients. A unit secretary uses their knowledge of medical terminology and billing to manage the office efficiently. A unit secretary usually has a background in medical office processes and procedures and advances into the position after time spent as a medical office assistant.

A high school diploma or equivalent degree is required to be considered for the position. Depending upon the specific department serviced, a professional certification in medical billing or terminology can be required. Individuals with exceptional communication skills and the ability to support busy medical personnel tend to excel in this role.

  • Greet new and existing patients upon their arrival for appointments or procedures
  • Schedule patient appointments, both new and follow-up
  • Make copies and fax paperwork to other medical offices upon receiving an official request for records
  • Review patient insurance documents and determine what procedures will be covered in addition to required deductibles
  • Organize and maintain patient files and records, retrieve test results as needed for physician's review
  • Coordinate with other departments within the hospital to schedule MRIs, x-rays or bloodwork
  • Call patients to inform them of upcoming appointments and reschedule as needed
  • Prepare patient files and charts in anticipation of discharges and transfers to other physicians or departments
  • High school diploma or equivalent degree is required
  • Exceptional knowledge of medical terminology and hospital processes
  • Maintain and order office and medical supplies as requested by attending hospital staff
  • Experience scheduling patient appointments in accordance with doctor's availability and providing the patient with instructions prior to procedures
  • Organize and add detailed information to the personal calendar of physicians and other members of the hospital staff
  • Ability to effectively work within medical record software and update files accurately
  • Experience working in data entry software and maintaining detailed information regarding available stock and supplies
  • Experience maintaining a professional level of patient privacy in accordance with HIPAA procedures
  • Strong written and communication skills when speaking with patients and physicians
EducationAssociate's Degree
Work/Life Balance
3.5 ★
Salary Range--
Career Opportunity
3.6 ★
Avg. Experience8+ years

Unit Secretary Salaries

Average Base Pay

$33,200 /yr
Same as national average
Not including cash compensation
See More Insights
Median: $33K
See More Insights
Glassdoor Estimated Salary

Unit Secretary Career Path

Learn how to become an Unit Secretary, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Unit Secretary
See Career Path

Unit Secretary Insights

Read what Unit Secretary professionals have to say about their job experiences and view top companies for this career.
Encompass HealthEncompass Health
Unit Secretary
Apr 22, 2020

“I started in the housekeeping department and worked my way to the unit secretary position with no experience.”

UnityPoint HealthUnityPoint Health
Health Unit Coordnaitor
Jul 19, 2021

“Schedule is not compatible with good work/life balance.”

Steward Health Care SystemSteward Health Care System
Unit Secretary
Jan 10, 2022

“they did a hospital wide raise at the end of 2021 but was not competitive.”

Hospital Unit Clerk
Dec 29, 2021

“Nothing much good pay how so facility are great”

Advocate Aurora HealthAdvocate Aurora Health
Unit Secretary
Mar 23, 2021

“Starting pay rate is great”

VCU HealthVCU Health
Unit Secretary
Nov 14, 2020

“Pay is not the best”

NewYork-Presbyterian HospitalNewYork-Presbyterian Hospital
Unit Clerk
Sep 30, 2020

“great people to work with”

Mobile Infirmary Medical CenterMobile Infirmary Medical Center
Unit Secretary
Jan 16, 2022

“The pay is pretty good”

See More

Unit Secretary Interviews

Related Careers

Front Desk Agent
38% skills overlap
Front Desk Manager
13% skills overlap
25% skills overlap
No skills overlap

Unit Secretary Jobs

Frequently asked questions about the roles and responsibilities of an unit secretary

When working as an unit secretary, the most common skills you will need to perform your job and for career success are Network Computer, Excellent Customer Service, Interpersonal and Communication, English Language, and Faxing.

The most similar professions to unit secretary are:
  • Front Desk Agent
  • Front Desk Manager
  • Receptionist
  • Accountant

The most common qualifications to become an unit secretary include a minimum of a Associate's Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.