What does an Unit Secretary do?

A unit secretary is an administrative position commonly held within hospitals or other specialized medical departments. They assist in supporting patients and medical staff by answering incoming calls, organizing charts and admitting new patients. A unit secretary uses their knowledge of medical terminology and billing to manage the office efficiently. A unit secretary usually has a background in medical office processes and procedures and advances into the position after time spent as a medical office assistant.

A high school diploma or equivalent degree is required to be considered for the position. Depending upon the specific department serviced, a professional certification in medical billing or terminology can be required. Individuals with exceptional communication skills and the ability to support busy medical personnel tend to excel in this role.

What responsibilities are common for Unit Secretary jobs?
  • Greet new and existing patients upon their arrival for appointments or procedures
  • Schedule patient appointments, both new and follow-up
  • Make copies and fax paperwork to other medical offices upon receiving an official request for records
  • Review patient insurance documents and determine what procedures will be covered in addition to required deductibles
  • Organize and maintain patient files and records, retrieve test results as needed for physician's review
  • Coordinate with other departments within the hospital to schedule MRIs, x-rays or bloodwork
  • Call patients to inform them of upcoming appointments and reschedule as needed
  • Prepare patient files and charts in anticipation of discharges and transfers to other physicians or departments
What are the typical qualifications for Unit Secretary jobs?
  • High school diploma or equivalent degree is required
  • Exceptional knowledge of medical terminology and hospital processes
  • Maintain and order office and medical supplies as requested by attending hospital staff
  • Experience scheduling patient appointments in accordance with doctor's availability and providing the patient with instructions prior to procedures
  • Organize and add detailed information to the personal calendar of physicians and other members of the hospital staff
  • Ability to effectively work within medical record software and update files accurately
  • Experience working in data entry software and maintaining detailed information regarding available stock and supplies
  • Experience maintaining a professional level of patient privacy in accordance with HIPAA procedures
  • Strong written and communication skills when speaking with patients and physicians
Work/Life Balance
3.5 ★
Total Pay--
Career Opportunity
3.6 ★
Avg. Experience8+ years

How much does an Unit Secretary make?

$38,272 /yr
Total Pay

Base Pay


Additional Pay


 / yr
Most Likely Range
Possible Range
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Unit Secretary Career Path

Learn how to become an Unit Secretary, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Unit Secretary

Years of Experience Distribution

0 - 1
2 - 4
5 - 7
Not including years spent in education and/or training

Unit Secretary Insights

Read what Unit Secretary professionals have to say about their job experiences and view top companies for this career.
Saratoga HospitalSaratoga Hospital
Unit Secretary
Oct 13, 2022

“Really amazing people who genuinely care and don’t let personal issues overshadow the care received.”

Scarborough Health NetworkScarborough Health Network
Hospital Unit Clerk
May 13, 2022

“Some people are nice and pleasant to work with.”

National Space Research and Development Agency
Unit Secretary
Oct 6, 2022

“It was nice working there and an intern”

Envision UnlimitedEnvision Unlimited
Unit Coordinator
Mar 22, 2022

“Management wasn't the best and I wasn't trained well for my position”

UnityPoint HealthUnityPoint Health
Health Unit Coordnaitor
Jul 19, 2021

“Schedule is not compatible with good work/life balance.”

Steward Health Care SystemSteward Health Care System
Unit Secretary
Jan 10, 2022

“they did a hospital wide raise at the end of 2021 but was not competitive.”

Mercy Hospital
Unit Secretary
Jan 30, 2023

“Great place to work and everyone supports each other.”

VCU HealthVCU Health
Unit Secretary
Nov 14, 2020

“Pay is not the best”

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Unit Secretary Interviews

Frequently asked questions about the roles and responsibilities of an Unit Secretary

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Unit Secretary Jobs