What does an Universal Banker do?
A universal banker is a newer role in the financial industry and is quickly growing in popularity. They are specially trained and equipped to handle a wide range of tasks related to banking and can manage sensitive financial customer requests from beginning to end. The position was created in order to meet the demand for ease of use when interacting with banking representatives. To do this, a universal banker reduces the required steps to as few as possible and can supply full-scale banking assistance with no need to transfer service to other departments.
A universal banker is required to have a high school diploma or equivalent degree. Exceptional abilities in mathematics are beneficial and many employees seek candidates with courses taken in Business Math or Principles of Banking. As the responsibilities associated with the position are more than that of a traditional bank teller, a can-do attitude and customer focused outlook are attributes of employees who succeed in the position.
- Open accounts for new customers and prepare new account paperwork, applications and request the required identification
- Identify the needs of new and existing customers and offer appropriate services currently available
- Provide additional information to customers regarding promotions, contests and new account options
- Promote and upsell credit cards available through the financial industry as well as and banking services to current and potential customers
- Assist in community awareness events to increase bank outreach and foster new business opportunities
- Answer questions and customer concerns regarding checking and savings accounts
- Proactively identify and inform customers of account status deficiencies and disputed transactions while providing options to resolve
- Process and post various loan payments, record information in the database and issue a receipt confirming the transaction
- High School Diploma or equivalent required
- Professional certificate or bachelor's degree in Accounting, Finance or Business is preferred
- Excellent verbal communication skills and the ability to speak and concisely
- Ability to use time and resources efficiently in order to accomplish tasks
- Professional experience anticipating common customer concerns and analyzing current procedures and processes for available improvements
- Experience in efficient personal organization and the ability to prioritize multiple tasks
- Thoroughness and meticulous attention to detail while seeking to identify and correct banking errors
- Ability to express written concepts clearly and concisely using correct banking forms and paperwork when required
- Experience seeking to improve and develop new process and ideas related to daily banking tasks
How much does an Universal Banker make near United States?
Base Pay
Additional Pay
$44,515
/ yrUniversal Banker Career Path
Learn how to become an Universal Banker, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
Universal Banker Insights
C&F Financial“Compensation is not competitive or fair when compared to new employees or when changing roles.”
Mechanics Bank“Vacation I would say is the best pro but that would be thanks to legacy Rabobank which they grandfathered in.”
Truist“You added extra duties but denied us a raise and told us "If you don't want it Truist will consider this your 2 weeks".”
PNC Financial Services Group“My manager was COMPLETELY UNWILLING to accommodate me with this request and I genuinely believe that this accommodation would have drastically reduced my anxiety levels.”
HSBC“great place to work and friendly”
Truist“If you work part time and go to school this is a really good job for you!”
HSBC“Yearly pay rise is not promised”
Citi“Highly demanding job with good benefit and compensation”
Frequently asked questions about the roles and responsibilities of an Universal Banker
When working as an Universal Banker, the most common skills you will need to perform your job and for career success are Client Interaction, Problem Resolution, Product Knowledge, Requests, and Banking Experience.
- Relationship Banker
- Personal Banker
- Private Banker
- Premier Banker
The most common qualifications to become an Universal Banker include a minimum of a Bachelor's Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.
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How much of a pay cut would you entertain to stay WFH, or work at an office 15 minutes away from your house? I moved companies during COVID, was told verbally my position would be remote, now starting to get pressure to go in the office and have a feeling it’s going to be mandatory multiple days a week, it’s a 50 minute commute. My prior company wants me back, is local and I really enjoyed working there. I don’t know how much they’d offer but I know they can’t match my bonus.