What does a Support Specialist V do?

Support specialists work with end-users of software and systems to provide technical support and assistance for their software, hardware, or technical problems including connection, slow performance, inability to access data, or inefficient programs. They walk customers through software installation and launch newly-installed programs for the first time. They send technical documentation to customers and end-users and make recommendations to employees or customers for hardware changes if a computer cannot support a particularly needed software program.

Support specialists elevate difficult cases that they cannot resolve to support technicians or a senior analyst and sometimes remotely take over the control of a user's computer. They provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems and communicate with co-workers to diagnose problems. They prioritize a workload to ensure the most critical issues are resolved first and document standard support procedures that co-workers may follow. Support specialists need a degree in computer science or information technology and program certification.

EducationAssociate's Degree
Work/Life Balance
3.6 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience2-4 years

ITO Support Specialist V Salaries

Average Base Pay

$50,900 /yr
Same as national average
Not including cash compensation
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Not enough salaries reported to show distribution
Median: $51K
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Glassdoor Estimated Salary

Support Specialist V Career Path

Learn how to become a Support Specialist V, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Support Specialist V
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Support Specialist V Insights

Read what Support Specialist V professionals have to say about their job experiences and view top companies for this career.
Couch Tomato CafeCouch Tomato Cafe
Floor Support
Apr 27, 2021

“Pay was pretty low and didn't get much of a tip out at the end of the night”

IT Support Specialist
Aug 3, 2021

“Money was good but not worth it for me as it was affecting my mental health.”

Benchmark Family ServicesBenchmark Family Services
Therapeutic Support Specialist
Apr 17, 2020

“The foster families and children I worked with were amazing and kept me in this job.”

State of GeorgiaState of Georgia
Economic Support Specialist II
Jul 9, 2021

“Upper leadership is not the best and do nothing to mitigate the stressors that comes with the job.”

Support Staff
Oct 31, 2019

“This is a good place to learn about the technical and business side of the industry.”

Higher Ground EducationHigher Ground Education
Support Department
Jun 15, 2020

“Work life balance wasn't great and the hours put in didn't reflect in pay.”

HCL TechnologiesHCL Technologies
Senior Support Specialist
Aug 9, 2021

“salary is not the best per industry standards but also depends on your experience and overall skill level etc.”

Supportive Living SolutionsSupportive Living Solutions
Independent Living Specialist
Aug 24, 2020

“Within this role I have been provided the opportunity to truly empower and improve individuals in our communities lives.”

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Support Specialist V Interviews

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Support Specialist V Jobs