What does a Valet do?
A valet is a position located in many full-service hotels and other high-end establishments. A valet greets guests upon their arrival and provides customer service by parking and retrieving their vehicle. Many employees who hold the job title of valet began in customer-focused roles such as front desk clerks or restaurant waiters. Additionally, a valet ensures the parking area is clean and safe. They welcome questions from guests and recommend local places to visit and top attractions.
A valet is considered an entry-level position. However, a valid driver license and spotless driving record are required. Accountability and personal integrity are important as a valet, due to the availability of customer's private and sensitive information. Interpersonal skills and attention to detail are common attributes held by valets who complete the role exceptionally.
- Greet and welcome guest to the establishment and offer professional valet services
- Accommodate guests by opening doors and assisting with luggage or other heavy items
- Direct traffic in the parking area as needed and assist guests in entering and leaving the parking lot
- Answer guests' questions regarding local attractions, hotel amenities and other available services
- Collect and accurately label keys belonging to guests to ensure their proper return
- Park guests' vehicles in predetermined areas within the parking lot, following all traffic laws
- Operate vehicles safely and responsibility
- Organize and file paperwork regarding guests' vehicles and daily transactions
- Proven safe driver and clean driving records is essential
- Valid personal car insurance is required
- Ability to communicate professionally
- Customer service experience and friendly demeanor
- Ability to work in a standing position for hours at a time
- Accountability and personal integrity are essential as the nature of the position allows access to a client's personal and private information
- Ability to multitask and tend to several customers at once
- Experience driving vehicles with both manual and automatic transmission
- Organizational skills are necessary to quickly recall the location of vehicles and their appropriate keys
How much does a Valet make?
Valet Career Path
Learn how to become a Valet, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
“It was a great beginner job for me and I learned a lot about working in hotels.”
“Cold weather however I worked period up until Christmas so this was out with the companies control.”
“Once you make it to being a lane manager/supervisor writing tickets you will make great money.”
“Opportunities to transfer from property to property if it fits better with your personal life i.e.”
“pay is not great and unsustainbale job as you get older”
“This one good and pay was great”
“Pay was good and helped when I got tips.”
“You make good money and can be very enjoyable.”
Frequently asked questions about the roles and responsibilities of a Valet
When working as a Valet, the most common skills you will need to perform your job and for career success are Japanese Speaking, English Language, Excellent Customer Service, Schedules, and Excellent Communication.
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