Compare 1-800 CONTACTS vs NICE inContact BETA

See how NICE inContact vs. 1-800 CONTACTS compare on employee ratings, job openings, CEO approval, business outlook and more.

Employee Ratings

Overall Rating
(full-time and part-time employees only)
Overall Rating
(full-time and part-time employees only)
4.0
(based on 255 reviews)
Overall Rating
(full-time and part-time employees only)
3.5
(based on 337 reviews)
Career Opportunities
Career Opportunities
3.6
Career Opportunities
3.5
Compensation & Benefits
Compensation & Benefits
3.7
Compensation & Benefits
3.5
Work-life balance
Work-life balance
4.2
Work-life balance
3.7
Senior Management
Senior Management
3.7
Senior Management
3.4
Culture & Values
Culture & Values
4.1
Culture & Values
3.6
CEO Approval
CEO Approval
1-800 CONTACTS Ceo John Graham
94%
94%John Graham
CEO Approval
NICE inContact Ceo Paul Jarman
78%
78%Paul Jarman
% Recommend to a friend
% Recommend to a friend
70%
% Recommend to a friend
65%
Positive Business Outlook
Positive Business Outlook
64%
Positive Business Outlook
66%

Salaries

Salaries for similar jobs
Salaries for similar jobs
Software Engineer10 Salaries
$89,178/yr
Customer Service Representative26 Salaries
$13/hr
Workforce Coordinator3 Salaries
$15/hr
Salaries for similar jobs
Senior Software Engineer19 Salaries
$100,973/yr
Customer Success Manager2 Salaries
$78,583/yr
Implementation Manager17 Salaries
$71,367/yr

What Employees Say

Pros
Pros
"Great benefits"(in 25 reviews)
"Work environment"(in 18 reviews)
Pros
"Great people"(in 29 reviews)
"Work from home"(in 19 reviews)
Cons
Cons
"Call center"(in 29 reviews)
"Customer service"(in 8 reviews)
Cons
"Upper management"(in 22 reviews)
"Growing pains"(in 13 reviews)
Featured Review

Current Employee - Anonymous Employee

I have been working at 1-800 CONTACTS full-time for more than 10 years

Pros

I work in the IT department at 1-800 Contacts. We are doing some exciting things. The pros are: 1. Constantly improving and searching for a better way to use technology to improve our customer... experiences. 2. Working with great people who are passionate about technology. 3. Opportunity to contribute directly to the company and quickly see the results of those contributions in better customer satisfaction or conversion. Great partnership with other dept. in the organization. 4. Amazing restaurant with great food so I don't have to worry about lunch or breakfast. Just order and pick it up at a significantly discounted price. 5. Fitness center with programs that help me be healthier, and free personal trainers. 6. Ability to disrupt the vision industry. 7. Great work life balance. 8. Fun company events.

Cons

Not a fan of this years IT holiday party, but that is just a personal preference.

Advice to Management

Keep innovating and driving industry disruption.

Current Employee - Current Employee

I have been working at NICE inContact full-time for more than a year

Pros

Everyone agrees it's an incredibly exciting time to be at NICE inContact! Financials are strong, we seem to be growing in all our locations globally, and we recently acquired a fantastic startup team... (Brand Embassy) in Prague. There's a lot of potential here with our partnership & you can feel the energy everywhere you go. Additionally - management has done some awesome things this year: Employee Appreciation Week, Global Community Month, Social Hours, and we're doing more now in the Diversity & Inclusion space -- all good things! I'm very optimistic about our future.

Cons

Only con I can think of is that we really need to improve our Parental Leave policies. We're really behind on this one - especially for a tech company. Even our local competitors in Utah have been... really ahead of us on this one. I hope our new VP of HR will address this soon.

Advice to Management

You're doing a fantastic job & all things are moving in the right direction. Let's keep communicating with employees in all groups - even when we're moving fast in all directions so we call all... keep everyone excited and engaged. And let's keep investing in employees - continuing to show that the employee experience is just as important as the customer experience... and we'll be THE leader in the market!

Job Postings