Compare American Automobile Association (AAA) vs CSAA Insurance Group, a AAA Insurer BETA

See how CSAA Insurance Group, a AAA Insurer vs. American Automobile Association (AAA) compare on employee ratings, job openings, CEO approval, business outlook and more.

Employee Ratings

Overall Rating
(full-time and part-time employees only)
3.3
(based on 1338 reviews)
3.5
(based on 858 reviews)
Career Opportunities
3.0
3.4
Compensation & Benefits
3.3
3.8
Work-life balance
3.1
3.4
Senior Management
2.8
3.2
Culture & Values
3.2
3.7
CEO Approval
American Automobile Association (AAA) Ceo Marshall L. Doney
68%Marshall L. Doney
CSAA Insurance Group, a AAA Insurer Ceo Thomas M. Troy
92%Thomas M. Troy
% Recommend to a friend
54%
62%
Positive Business Outlook
47%
53%

Salaries

Salaries for similar jobs
Insurance Agent87 Salaries
$59,382/yr
Customer Service Representative69 Salaries
$14/hr
Claims Representative14 Salaries
$47,208/yr
Insurance Agent24 Salaries
$42,324/yr
Customer Service Representative5 Salaries
$16/hr
Claims Adjuster29 Salaries
$45,528/yr

What Employees Say

Pros
"Good benefits"(in 85 reviews)
"Great benefits"(in 76 reviews)
"Work life balance"(in 80 reviews)
"Good benefits"(in 46 reviews)
Cons
"Call center"(in 37 reviews)
"Upper management"(in 37 reviews)
"Senior management"(in 38 reviews)
"Upper management"(in 32 reviews)
Featured Review
"Amazing benefits"Aug 25, 2019

Current Employee - Claims Representative

I have been working at American Automobile Association (AAA) full-time for more than 3 years

Pros

Wonderful health benefits

Cons

There are nothing negative that I can see

Current Employee - Service Agent

I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than a year

Pros

If you are looking to advance in your career, there are many opportunities here. They welcome inter-site transfers as well. You get 40 hours of paid Volunteer time per year. CSAA is very diverse.... Your supervisor is there to help you every step of the way. You will not always be on the phones 40 hours per week -- they schedule project time for you and meetings. They even have shift bids if you would like to change your schedule! Oh and did I mention we have a Pete's coffee and cafeteria on site?!

Cons

The only real "con" is that after learning how to become a service agent at CSAA, you have to take the AZ Insurance Licensing exam. CSAA does not currently offer any help/tutoring for free and study... time is all on your own. They pay for the licensing exam up to 3 times and if you still don't pass, the 4th is on you.

Job Postings