Compare Blackbaud vs Benefitfocus

See how working at Blackbaud vs. Benefitfocus compares on a variety of workplace factors. By comparing employers on employee ratings, salaries, reviews, pros/cons, job openings and more, you'll feel one step ahead of the rest. All salaries and reviews are posted by employees working at Blackbaud vs. Benefitfocus. Learn more about each company and apply to jobs near you.
Blackbaud company icon

Blackbaud

Software Development

Blackbaud

Software Development
Benefitfocus company icon

Benefitfocus

Computer Hardware Development

Benefitfocus

Computer Hardware Development

Salaries

Account Executive
160 Salaries
$68,033 / yr total
160 Salaries
Customer Support Analyst
80 Salaries
$45,976 / yr total
80 Salaries
Senior Software Engineer
67 Salaries
$110,000 / yr total
67 Salaries
Account Manager
46 Salaries
$55,781 / yr total
46 Salaries
Customer Success Manager
65 Salaries
$73,538 / yr total
65 Salaries
Software Engineer
53 Salaries
$85,323 / yr total
53 Salaries

Employee Ratings

Blackbaud scored higher in 9 areas: Overall Rating, Culture & Values, Diversity & Inclusion, Work-life balance, Senior Management, Compensation & Benefits, Career Opportunities, Recommend to a friend and Positive Business Outlook.
Benefitfocus scored higher in 1 area: CEO Approval.
Overall rating
3.7
Based on 1349 reviews
3.7
Based on 1349 reviews
4.1
Culture & Values
Higher rating
4.1
Higher
Culture & Values
3.9
Diversity & Inclusion
Higher rating
3.9
Higher
Diversity & Inclusion
4.1
Work-life balance
Higher rating
4.1
Higher
Work-life balance
3.2
Senior Management
Higher rating
3.2
Higher
Senior Management
3.4
Compensation & Benefits
Higher rating
3.4
Higher
Compensation & Benefits
3.5
Career Opportunities
Higher rating
3.5
Higher
Career Opportunities
Employee sentiment
Blackbaud Ceo Michael Gianoni
70%CEO Approval
Michael Gianoni
Blackbaud Ceo Michael Gianoni
70%CEO Approval
Michael Gianoni
72%
72%Recommend to a friend
Blackbaud employees rated their Recommend to a friend 18% higher than Benefitfocus employees rated theirs.
72%
72%Recommend to a friend
56%
56%Positive Business Outlook
Blackbaud employees rated their Positive Business Outlook 12% higher than Benefitfocus employees rated theirs.
56%
56%Positive Business Outlook
Overall rating
3.2
Based on 920 reviews
3.2
Based on 920 reviews
3.3
Culture & Values
3.3
Culture & Values
3.5
Diversity & Inclusion
3.5
Diversity & Inclusion
3.3
Work-life balance
3.3
Work-life balance
3.0
Senior Management
3.0
Senior Management
3.1
Compensation & Benefits
3.1
Compensation & Benefits
3.0
Career Opportunities
3.0
Career Opportunities
Employee sentiment
Benefitfocus Ceo Matt Levin
78%CEO Approval
Matt Levin
Benefitfocus Ceo Matt Levin
78%CEO Approval
Matt Levin
54%
54%Recommend to a friend
54%
54%Recommend to a friend
44%
44%Positive Business Outlook
44%
44%Positive Business Outlook

What Employees Say

"Work life balance" was the most mentioned Pro at Blackbaud. "Work from home" was the most mentioned Pro at Benefitfocus. Benefitfocus had 28 more reviews than Blackbaud that mentioned "Work life balance" as a Con.
Trending keywords
Trending keywords
Pros
"Work life balance"in 106 reviews
"Non profits"in 110 reviews
Cons
"Work life balance"in 27 reviews
"Upper management"in 34 reviews
Trending keywords
Pros
"Work from home"in 33 reviews
"Great people"in 58 reviews
Cons
"Work life balance"in 55 reviews
"Long hours"in 51 reviews
Featured Review
Featured Review
5.0
Dec 20, 2022

Current Employee - Customer Support Representative

Pros

I pledged to maintain a legitimate review of my personal experience working with Blackbaud over time. Thus far and my 3rd review as a support employee… Pros? The Teamwork within Support above all... else is Amazing. I cannot express this enough and how important it is for myself, our team, and the longevity of Blackbaud as a whole. The Resources? Resources are ever growing as are the product updates and knowledge you gain daily. Your Team Lead is your lifeline when you are uncertain just as much as the people you will work with across Microsoft Teams. We got you! The Daily? The day is broken up into blocks of time where you are working with clients and then time to research. Research may consist of searching existing documentation, past client cases, Teams history channel posts, or if stuck at a stand point you have your Support Team to ask for help. Seriously, you are never alone in any situation. There is always a teammate there to help! I want to mention, because I don’t want this to sound “sugar coated”…there will be days when you feel overwhelmed and have literally no clue. Reach out for help through the support channels, your manager, and you will certainly have help to get you through. Side note. The benefits are still great. PTO, Healthcare, Access to gym/health care apps, etc. I could go on all day!

Cons

When you get into the motion of support there can be hindrances when it comes to the “process and flow” of closing cases in the salesforce tool. Example: Support may experience a critical down... situation and you can have 20 + cases linked to a single internal issue. Once that ticket closes you will spend 10 minutes or more writing the same note to clients so you can clear milestones and close those cases. This is EXTREMELY time consuming. Support is also tasked with interpreting a defect solution. There will be a handful of internal communication comments which you can read and try to decipher. It’s difficult to feel confident telling a client an issue is resolved without a concrete word of explanation from your own Internal team. Was it a defect? What is the expected functionality? The time spent deciphering and ensuring something is “resolved” is inefficient. Support would benefit most by our own Internal team communicating defect resolutions directly to the support team and to include more customer facing details.

Featured Review
5.0
Jul 26, 2022

Current Employee - Manager

Pros

Benefitfocus is a great place to work. The work is challenging but the people are amazing. Everyone is always willing to help out and eager to make contributions.

Cons

Work from home can be challenging. Its easy to feel isolated, the only way to communicate is through IM or scheduled meetings. I miss seeing people but I do not miss the commute!

Job Openings

Benefitfocus has 54 more recently posted open jobs than Blackbaud.
Blackbaud company logo16 jobs at Blackbaud
View All Jobs >
11d
11d
30d+
30d+
Benefitfocus company logo70 jobs at Benefitfocus
View All Jobs >
6d
6d
Today
Today
30d+
30d+

Want to hear more about Blackbaud and Benefitfocus employees?

Ask anonymous questions on Fishbowl and get real time answers from Blackbaud and Benefitfocus employees and others in your industry

Want to hear more about Blackbaud and Benefitfocus employees?

Ask anonymous questions on Fishbowl and get real time answers from Blackbaud and Benefitfocus employees and others in your industry