I have been working at Blackbaud full-time for more than a year
I am one of those people that would search company reviews as I applied. Blackbaud is an example of this and I have written a review of my own experience only a few months into customer support.... Consider this a follow up. The teamwork and passion for the cause is what brought me to Blackbaud. Once I arrived I was amazed by the positivity of the people that work here and I am still amazed by the effort to help each other with anything you may be struggling with. The teamwork and willingness to lift each other up is astounding. Was it stressful some days? Of course. Did I feel overwhelmed by the case load at times? Of course. When you need help, help is there in so many ways with customer support and even personal life. The potential is limitless with Blackbaud and you must understand the need for a personal mindset that you are the leader of your own success. The opportunities here are ever growing and the company has built a business structure around this principle.
No internet subsidy for remote employees. Weekly software updates. Need to stay on top of your toes with changes while working through active cases.
Advice to Management
Additional “nesting” time. I know that may not mean anything to those outside of Blackbaud, but this is a crucial time where new support associates are guided during their first contacts with live... clients. This is a “nerve racking” time and a critical for coaching future progress. There is nothing better than feeling support from a teammate during your most uncomfortable moments. In addition to this I would advise management to consider a weekly 5/10min product update meeting for those associates working in the product. Receiving an email with listed items to infer is helpful, however more time consuming than spending 10 minutes of dedicated time to explain the major changes visually and verbally for all those working with it every day.
I worked at The MIL Corporation full-time for more than 3 years
1. Good benefits - Industry standard health care, fair vacation hours and pays for tuition and certification courses. 2. Management is easily approachable. 3. Provided a good severance package when... laid off.
Nothing i can think of.