We have a transparent, sales-focused CS organization where you have clear revenue goals to hit. Great team members and leadership in CS, very friendly cross-functional team members. Great medical,... vision, dental benefits. I was able to get a nice pair of eye glasses with transition lenses 100% covered here in the US, unheard of in past employment.
The layoffs in November 2022 were sudden and leadership could have had a transparent plan in place to share for how we will move forward and ideally avoid this situation again. It has taken a few... months to mentally recover from losing colleagues and the 2023 economic environment in tech is still worrisome. Remote-first means you have to focus on building relationships with peers and across departments in this environment. You have to be outgoing to show your impact. Very high standards for performance and being remote-first means you can feel isolated and stressed if you do not find the proper outlets. Many layers of management on Enterprise makes it hard to feel seen unless working on high visibility/impact accounts.
This company doesn't have an ego, I have been at other companies where people can be hard to work with and I can honestly say I haven't come across anyone at Thumbtack with that attitude. Everyone... from the CEO to the support agents all have made me feel welcomed and valued!
I wish there was a 401k match and more opportunities for a bonus!