I worked at Express Scripts full-time for more than a year
Pros
Great benefits. Union job. Bonuses based on quality of calls (ie not making mistakes). Work from home
Cons
Periodicals can be overwhelming. Supervisor will "talk" to you if your calls are too long, but again, it's hard to be sure all protocols are followed
Advice to Management
Don't nag employees to make short calls the quality is more important than the quantity
I have been working at Edward Jones full-time for more than 3 years
Pros
EJ Leadership's care and concern for their associates is amazing. Throughout the Covid pandemic, they did everything possible to keep all associates and clients as safe as possible.
Cons
I have no negative comments to add.
Advice to Management
Keep up the good work! Respect gains respect, success garners success