I worked at Express Scripts full-time for more than a year
Pros
Great benefits. Union job. Bonuses based on quality of calls (ie not making mistakes). Work from home
Cons
Periodicals can be overwhelming. Supervisor will "talk" to you if your calls are too long, but again, it's hard to be sure all protocols are followed
Advice to Management
Don't nag employees to make short calls the quality is more important than the quantity
I have been working at United BioSource full-time
Pros
Smaller CRO, easy to speak with management, raise and bonuses are not difficult to achieve, great teamwork
Cons
Can be overworked due to size of company.