Compare Genesys vs Avaya BETA

See how working at Genesys vs. Avaya compares on a variety of workplace factors. By comparing employers on employee ratings, salaries, reviews, pros/cons, job openings and more, you'll feel one step ahead of the rest. All salaries and reviews are posted by employees working at Genesys vs. Avaya. Learn more about each company and apply to jobs near you.
Genesys company icon

Genesys

Avaya company icon

Avaya

Employee Ratings

  • Genesys scored higher in 9 areas: Overall Rating, Career Opportunities, Compensation & Benefits, Work-life balance, Senior Management, Culture & Values, CEO Approval, % Recommend to a friend and Positive Business Outlook.
Overall Rating
(full-time and part-time employees only)
Overall Rating
(full-time and part-time employees only)
4.4
(based on 1319 reviews)
Genesys employees rated their Overall Rating 1.0 higher than Avaya employees rated theirs.
Overall Rating
(full-time and part-time employees only)
3.4
(based on 2361 reviews)
Career Opportunities
Career Opportunities
4.1
Genesys employees rated their Career Opportunities 0.9 higher than Avaya employees rated theirs.
Career Opportunities
3.2
Compensation & Benefits
Compensation & Benefits
4.1
Genesys employees rated their Compensation & Benefits 0.6 higher than Avaya employees rated theirs.
Compensation & Benefits
3.5
Work-life balance
Work-life balance
4.4
Genesys employees rated their Work-life balance 0.7 higher than Avaya employees rated theirs.
Work-life balance
3.7
Senior Management
Senior Management
4.2
Genesys employees rated their Senior Management 1.4 higher than Avaya employees rated theirs.
Senior Management
2.8
Culture & Values
Culture & Values
4.4
Genesys employees rated their Culture & Values 1.2 higher than Avaya employees rated theirs.
Culture & Values
3.2
CEO Approval
CEO Approval
Genesys Ceo Tony Bates
94%
94%Tony Bates
Genesys employees rated their CEO Approval 38% higher than Avaya employees rated theirs.
CEO Approval
Avaya Ceo Jim Chirico
56%
56%Jim Chirico
% Recommend to a friend
% Recommend to a friend
89%
Genesys employees rated their % Recommend to a friend 33% higher than Avaya employees rated theirs.
% Recommend to a friend
56%
Positive Business Outlook
Positive Business Outlook
84%
Genesys employees rated their Positive Business Outlook 48% higher than Avaya employees rated theirs.
Positive Business Outlook
36%

Salaries

Avaya has 1,048 more total submitted salaries than Genesys.
Salaries for similar jobs
Salaries for similar jobs
Senior Software Engineer42 Salaries
$111,119/yr
Director12 Salaries
$172,414/yr
Account Executive15 Salaries
$88,488/yr
Salaries for similar jobs
Senior Software Engineer62 Salaries
$138,699/yr
Senior Manager58 Salaries
$151,959/yr
Account Manager32 Salaries
$90,400/yr

What Employees Say

  • Avaya had 80 more reviews than Genesys that mentioned "Work life balance" as a Pro.
  • "Daly city" was the most mentioned Con at Genesys.
  • "Senior management" was the most mentioned Con at Avaya.
Pros
Pros
"Work life balance"(in 138 reviews)
"Work environment"(in 83 reviews)
Pros
"Work life balance"(in 218 reviews)
"Work from home"(in 164 reviews)
Cons
Cons
"Daly city"(in 29 reviews)
"No cons"(in 27 reviews)
Cons
"Senior management"(in 76 reviews)
"Upper management"(in 70 reviews)
Featured Review
"Genesys SC"Aug 3, 2020

Former Employee - Solutions Consultant

I worked at Genesys full-time for more than 8 years

Pros

Genesys has great premise and cloud solutions with marquee customers. Completely new Executive Management Team. SC teams are very collaborative. Genesys hires good people. Architecture teams... are very supportive and help everyone. Diversity is finally a focus at Genesys. Bravo! Brava! Benefits are good. Pay is decent. Nice people. Genesys as a whole is a collaborative environment. If you like to work long hours and work hard, this is the place for you.

Cons

Private Equity ownership focuses on spreadsheets, not people. Private Equity can make companies act weird and behave badly. Private Equity decisions damage company culture. Culture is changing.... Maybe good. Maybe not. Completely New Executive Management Team. No stock options unless you are a VP title or above. Leadership tells SCs how lucky they are to make so much money and other companies pay more. AEs are hired without contact center experience. Some SCs are hired without contact center experience. Hires excellent recent college grads as Associates, does a great job training for 6+ months, puts them in the field and fails to give them raises to equal field SCs after a year of experience. Experienced Genesys SCs make $200k with commission. The newly minted SCs make $80-100k with commission and leave for more money. Then Genesys trains another group of Associates and the cycle begins all over. SC Work/Life Balance doesn't exist at Genesys. Get used to working nights and weekends. Genesys just laid off a bunch of USA SCs.

Advice to Management

The new CEO is a good man with a good vision for Genesys. The SVP level and above are good. Lots of new faces. I don't believe the execs know or care about the amount of work an SC does to help... land accounts. If they knew the hours worked by SCs they would be surprised. The mid level managers are good. Keep up the push to increase diversity, awesome!

"Great"Dec 6, 2019

Former Employee - Legal

I worked at Avaya part-time for more than a year

Pros

Flexibility, good work environment, no overarching supervision

Cons

Salary, room for advancement, and employee morale

Job Postings

Genesys has 143 more recently posted open jobs than Avaya.