Compare Metro by T-Mobile vs SureCall BETA

See how SureCall vs. Metro by T-Mobile compare on employee ratings, job openings, CEO approval, business outlook and more.
Metro by T-Mobile company icon

Metro by T-Mobile

SureCall company icon

SureCall

Employee Ratings

Overall Rating
(full-time and part-time employees only)
Overall Rating
(full-time and part-time employees only)
3.3
(based on 870 reviews)
Overall Rating
(full-time and part-time employees only)
3.3
(based on 21 reviews)
Career Opportunities
Career Opportunities
2.7
Career Opportunities
3.0
Compensation & Benefits
Compensation & Benefits
2.9
Compensation & Benefits
3.1
Work-life balance
Work-life balance
3.2
Work-life balance
3.1
Senior Management
Senior Management
2.8
Senior Management
2.9
Culture & Values
Culture & Values
3.2
Culture & Values
3.2
CEO Approval
CEO Approval
Metro by T-Mobile Ceo Thomas C. Keys
76%
76%Thomas C. Keys
CEO Approval
SureCall Ceo Desiree Bombenon
72%
72%Desiree Bombenon
% Recommend to a friend
% Recommend to a friend
56%
% Recommend to a friend
56%
Positive Business Outlook
Positive Business Outlook
42%
Positive Business Outlook
50%

Salaries

Salaries for similar jobs
Salaries for similar jobs
Sales Representative70 Salaries
$10/hr
Senior Account Services Representative58 Salaries
$48,335/yr
Store Manager41 Salaries
$51,176/yr
There are no salaries matching this company.

What Employees Say

Pros
Pros
"Great benefits"(in 37 reviews)
"Good pay"(in 32 reviews)
There are no reviews matching this company.
Cons
Cons
"No benefits"(in 47 reviews)
"Long hours"(in 32 reviews)
Featured Review

Current Employee - Senior Account Services Representative

I have been working at Metro by T-Mobile full-time for more than 3 years

Pros

Great benefits and extremely competitive compensation. Most of all I love the genuine support from the upper management. This is a company with a real focus on employee development.

Cons

The only negative is unless you're willing to relocate, direct promotions can be difficult because there is very little turnover.

Advice to Management

True advise, at least in this region, keep treating your employees like family and success will continue.

Former Employee - Worker

I worked at SureCall full-time for less than a year

Pros

There is a 15 minute shoulder massage once every other week.

Cons

The company has a fake front they put on to sound like they care about their team, but nothing could be further from the truth. They overwork their team on all levels, then pay minimum wage as... they are extremely stingy in only offering $0.50 extra for valuable bilingual agents or overnight shifts. Industry standard wage for call centers in Alberta is $18 to $20 an hour, and they only pay $15. You would have to work at least a year to get $1 raise. Benefits are almost non-existent with no coverage and only $800 health spending account for an entire year for one person, or $1,500 for a family which would barely cover one dental visit. You're looked down on and discriminated against for taking any sick days and they have no tolerance for even the most serious life or health situations interrupting your work life. Management is disorganized and dysfunctional acting like bully kids in a schoolyard picking on and shunning those they don't like. The culture is one of secrecy, lies, miscommunication, empty promises, hierarchy, it's a "members only club" where very few will ever be allowed into the "inner circle". Hard work is not appreciated or recognized, just expected. There is no way to succeed, only fail.

Advice to Management

Fire your leadership team, learn to communicate, stop deceiving your employees, actually care about others rather than pretending.

Job Postings