I have been working at Shell Energy Retail full-time for more than 5 years
Having been with First Utility for 5 years, I have seen both ends of the spectrum. Having teething problems with the ever expanding customer base, given the more than competitive pricing to show... customers there is a better way, than just the usual "Big 6". To then come out the other side with over one million accounts and growing our customer base further was a surreal feeling. To be part of the continued success is a great but also shows we cannot be content with where we had got to and rest on our laurels, but to continue to expand and make the difference in the energy market and for all the right reasons. The pros for me are as follows: Our customers (This is the reason we currently have a job so my biggest thanks to our customers), The People, The Environment, Reward and Recognition, Learning and Development, Location, First for Technology. These are to name a few and I really could continue forever and a day. You can never learn too much in this sector of work, as energy is ever changing and something I would love to continue to be a part of. I have personally been given the opportunity to progress within the business which I am forever grateful for given that no other company has put their faith in me as much as First Utility.
As of today, I do not feel there are any downsides. I pride myself on honesty and would be scathing if there was anything to write home about. The fact of the matter is that, yes we had problems... previously within our early years, ranging from the office space to systems not performing as they should however the more we grow as a business, the more we look to progress as an employer and have ironed out a number of creases we previously had (so to speak). I have experienced three office moves, and all for the benefit and growth. Opening up jobs withing Leamington, Warwick and now Coventry along with expanding across Europe.
Advice to Management
To continue to put faith in our internal employees and help them further to reach their goals and personal development aims. Ultimately to remain loyal to our customers as without these, we would not... have employment.