Compare Swinton Insurance vs Direct Line Group BETASee how Direct Line Group vs. Swinton Insurance compare on employee ratings, job openings, CEO approval, business outlook and more.
What Employees Say
I have been working at Swinton Insurance full-time for more than 10 years
*More transparency than in the past. *Working conditions much improved, no longer asking for longer hours or huge pressure targets and the bullying/threats that used to accompany them. *Support... whilst preparing for redundancy which has been a big help.
*Systems still not great two years in. *Moderation is an ever moving target and alters to fit whatever the current narrative is. *Objectives set but calls forwarded to branches are 75% service... calls (ie usually the complex stuff) and only 14% sales calls in which to hit objectives ? *Not convinced the big change in direction from branch to digital has worked (and those responsible have since moved on) judging by latest company figures, but it’s too late to go back. *Lack of general insurance technical knowledge, most of the knowledge is in the branches and lacking in other areas (which I suspect is why branches are still open and getting the bulk of service calls, rather than straightforward renewals or quotes).
Advice to Management
*Keep treating branch staff right and we will keep doing our best until we are no longer required. *Objectives need to be smarter if performing above peer group, but still receive a middling score... then that says the objectives are not realistic.